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Scan history in central
Hi everyone, When I run a scan, quick scan or system scan it shows the results in central but when I run a custom scan no result is shown in central. Also only the latest scan results are shown in central. I would like in central to be able to see per device a full history of the scan results, all the scans that have been…
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Can I use it in China?
Can BD be used in China again Is the telemetry data in China stored in China or sent outside of China?
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Bitdefender blocking microphone
When my child is trying to use the microphone during online class (because, you know, pandemic), nothing comes across. Windows 10 troubleshooter can't find anything wrong. Device is not muted. Bitdefender Total Security, no idea which version because they don't make it easy to find out with a simple "About" button, and…
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retailer activation key rigid?
I get the activation key from online retailer but after active it for about 3 moth it get revoke somehow? How can I check if the key I get is rigid or not. There is not e-mail contract from bitdefender when it revoke.
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Bitdefender VPN and Web Protection (Traffic Light extension)
I have just installed Bitdefender VPN on my Apple mobile devices and found that I can't have Web Protection and VPN on at the same time. I am in the process of now installing Bitdefender VPN on my Mac Air and wondered if the same conflict applies with the Traffic Light extension for Safari? Any advice welcomed. Gareth
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VPN servers
Does the VPN server have an address of 1.0.0.1? I wasn’t aware that was an acceptable IP address for a server.
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Inconvenience of cutting/copying and PASTING in Bitdefender Expert Community
When I occasionally post in the Bitdefender Expert Community I find myself cutting or copying and pasting content from one place to another within the text-entry element of the form — the thing I'm typing in right now. For example, suppose I initially write, "This would help all users surely!" Upon re-reading, I feel that,…
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Does Safepay session get killed by Bitdefender update?
Hello, all. Just now I'd launched Safepay, loaded a finance-related website in one tab, successfully logged in to my account, navigated through a couple of links …and then the Safepay session suddenly died — Safepay was shut down. Everything else on the laptop continued to function normally, AFAIK. Shortly after being…
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How to connect the server on windows11??
#Background: failed to connect the server after activated the license and install the client on Windows 11, as show in the screen snapshot. #Problem-sovling methods, which follow the guidance: https://www.bitdefender.com.hk/consumer/support/answer/95128/. 1.change the DNS + 2.forbid the firewall + 3.reset the IE + 4.reset…
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Why can't I choose Russia as location anymore?
I tried to choose Russia as location, but it's not an option anymore. I worked a week ago. Did Bitdefender remove it?
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is malware trying to attack my phone?
I have some blocked connections that have shown up on my iPhone. These are urls I have never seen - I presume they are trying to connect to me and web protection says it's malware. This doesn't feel good. How are they connecting to me and does it mean I am susceptible if web protection is off? Do I need to change my IP…
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How do I unlock my android?
I recently created finger print access, I was not awarw that after 72 hours, I have to open mt phone using a password. I have been asked for a Bitdefender Password which I do not have. I am not now able to use my phone.
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BD stops me conducting a SFC/Scannow with this popup
Just updated W10 to Win 11, I got a message on booting that P17RunE.dll could not be found. So thought I'd run SFC to see if that could find it. That brought up this BD popup Is there a fix for this? I DO NOT want to re-install BD as this always seems to cause more problems than it fixes!
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Password Manager not starting up automatically like it used to
I had to reload everything onto my laptop, and Password Manager hasn't been the same. The Unlock Vault screen used to come up automatically when I opened my browser, and my Master Password would auto-fill. What can I do to get it back to how it was? Thanks!
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Built a 2nd PC now both have the same name how do I sort that one!
I have BD ‘family pack’ installed on these devices: 1.A 2009 home built win 10Pro PC that was named as ‘Alans Desktop’ 2.Julies DELL 7080 3.Julies( Laptop) 4.Normans-ASUS (Laptop) 5.Alans New A40 6.Alans-A40 2024 7.SM-A057G So that’s 7 devices. I have 8 I decided to build a new PC as the old one was running Win10Pro and…
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vpn
i paid to add full time vpn but it takes for ever to connect i do not want repair just removal keep the money just remove it …it dont good for me…thank you
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Where is the blocked websites list?
If a website was blocked in the past, can I locate and unblock it later on?
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Suspicious connection blocked. Adware or False Positive?
Hello and good day. Booted up Microsoft Edge earlier and was greeted with this notification from bitdefender. Instantly went through the procedure of resetting Microsoft Edge to its default values and checked my extension and apps. Nothing suspsious. Ran a System Scan via Bitdefender. System Scan completed, no infected…
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Whoops! Invalid/Expired state token.
When I login I get this message. Whoops! Invalid/Expired state token. The login is successful so what does it mean? Do I just ignore it, or is there something I need to do?
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Confirmation on Bitdefender Password Manager Service Status
Hi @dbadulici Last night, the Bitdefender Password Manager on Google Chrome stopped functioning and logged out automatically, even though it was working perfectly before that. Below are the relevant images. Can you confirm whether Bitdefender Password Manager has permanently ceased its operations and if it's time to switch…
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Anyone know how to fix windows error 0x80071a91 please?
Hi, My laptop is trying to update: 2025-01 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 23H2 for x64 (KB5049624) and 2025-02 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5052094) Both start to download, but then stop, and display the install error code:…
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Risk alert does not make sense relating to supposed app install.
I have Bitdefender for Android installed and for the past two days the dashboard has alerted me to an app that has supposedly been installed that represents a risk. However, I have not installed any apps in that period. I run the scan and when it finishes it says it needs to scan again. Once the scans are completed it says…
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Could I please have a phone number for Bitdefender Support?
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Just bought a Windows 11 computer, but Bitdefender VPN doesn't work.
It worked fine for my W10 computer, but with the new Asus W11 it just won't start up, while loading ok.... I checked the system, and the W11 native firewall is switched off, so it should work but ZERO
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Web Protection - VPN DNS checker, data policy
Hi I have BD total security and have just added it to 4 family iOS mobiles. My query is this: I have noticed its created a VPN Profile that connects on demand to a BD dns web server to check my browsing live whist using. Just what can BD see? Is there any data issues with this type of filter? My wife is already saying ….…
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Bitdefender Gravity Zone incorrectly classifying endpoints
Hi all I have a 50+ gravityzone instance that I have recently enrolled a linux os laptop on. Gravityzone has classified this endpoint incorrectly as a server and I cannot find a way to change it back to endpoint. This wouldn't normally be an issue but I understand there is a limited amount of server licensing available and…
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Issue: Bitdefender autoscans attached flashdrive on start-up
I'm new to Bitdefender and installed Bitdefender Premium Security recently. I have 2 flash drives attached to the laptop with documents, etc. and after configuring Bitdefender I see that the app automatically runs a scan on one of them at start-up (either from a shut down or restart state). Interestingly, the other drive…
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Bitdefender branded merch: Yay or nay? Tell us what you think!
Here's a glimpse of what some of our branded materials look like. These items are not available for sale, they are just experimental designs created exclusively for the Bitdefender teams as part of internal initiatives. I've been thinking about asking this question on the forum for a while now, and I decided to create a…
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My computer is extreemly slow on occasions, I suspect its the Bitdefender that is causing this.
I made a complaint to my bank as my banking app is unusable sometimes, they mentioned that they have no issues on their side. I must look at my Bitdefender settings. I am to scared to change anything, with all the security issues around.
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File Shreder
when I right click the file scan or shredder option it no longer activates the progran. How do i fix that? I can still go into the program to shred files but not the right click option.