Can't connect the VPN with a Windows 7 PC

I have read and tried the solutions presented to no avail. First off, I am not a "Tech" person and struggle with and lot of directions as most answers assume that I know where or what you a talking about. I currently use Private VPN services, and "yes" it is off while trying to start this VPN., The only response I can see is "not connected" and under "Your IP address " it says " No Network Connected". Now, the internet connection is just fine as all other programs are able access the internet. Please advise…