Which cloud server to select in Security Virtual Appliance

SAtkins

I'm trying to setup the SVA under Hyper-V. The documentation isn't very straight forward on which cloud server to use. Each one I've tried always shows that it's Not Connected. The SVA was already configured under my Network/Installation Packages when I first logged in. I have entered my Company Hash each time and have tried leaving it blank also.

Thanks for the help.

Andrei_S Enterprise

Hello @SAtkins ,

Please select the cloud server depending on your location:

• cloudgz.gravityzone.bitdefender.com: GZ Cloud Instance 1 for EU region

• cloud.gravityzone.bitdefender.com: GZ Cloud Instance 2 for US region

cloudap.gravityzone.bitdefender.com: GZ Cloud Instance 3 for Asia Pacific region

In regards to the Not Connected issue, please ensure that the following ports are opened: https://www.bitdefender.com/business/support/en/77209-376337-gravityzone-communication-ports.html#UUID-b501e153-c39e-f4c6-9c42-eb9a32f09f70

You will have to enter your Company Hash as well as per our documentation: https://www.bitdefender.com/business/support/en/77209-215481-install-security-server-manually.html#:~:text=Install%20Bitdefender%20Security%20Server%20in%20Microsoft%20Hyper%2DV

Kind Regard,

Andrei