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Black taskbar icon?
Installed BD Security Endpoint Tools agent on Windows 11 24H2 26100.3476 (latest version) images and when updating it seem to crash once. When I finally got it repaired & updated to 2.9.20.519, the taskbar icon is black background with white letter "B". It also wouldn't start the BitLocker encryption process, I had to…
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New Device Detected - Popup
Please add the option to scan CD/DVD/ Flash Drives without the annoying Popup New Device Detected. As it is now if you do not disable the scan feature entirely you have no choice but to see the popup. My normal Bitdefender scan of the whole computer runs in the background silently so there is no reason that users should…
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Release notes for 7.20.51.200061 and required reboot on MacOS
This morning, March 12th, our MacOS users received a notification from BitDefender asking them to reboot their machines, something that had never been noticed before. Looking at the version of BEST for MacOS, I noticed that it was version 7.20.51.200061, which is not yet documented in the release notes page. Is this reboot…
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Bitdefender's Secured Gmail
i noticed following type of alert for the mail from gmail, can it be dangerous or its a false positive.
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Bitdefender Internet Security Protection (Windows 11)
The protection seems to be blocking log in to a couple of sites in Microsoft Edge that I known about - boots.com and bournemouthecho.co.uk. I can't work out where/how they are being blocked and how to enable the sites to work as expected. There aren't any notifications/warnings. I did try just switching off Bitdefender…
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Will I ever have peace of mind
For years I've felt safe, only torrenting movies, audio and tv shows, mostly from archive.com. I used to think it was just exes and msi's that were the only vector onto your system. Well I've had that sense of safety shattered by buffer overflows. The first thing that did it was pdfs. You can get hacked, as in full control…
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Upgrade Path via Family Path
Does anyone know if it's possible to upgrade Bitdefender Family Pack to Bitdefender Ultimate Security Family Pack?
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How do you contact Bitdefender UK
I'm trying to reset me recover key, As I had to get a new phone, the recover key was on my old phone and it was destroyed. Now every time I try to do something one bitdefender, it asks for the 24 digit code. I don't have that anymore and there's no where to locate it.
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WireGuard broken on macOS 15.3.1 and earlier
A question about the issues on\f WireGuard issues on Bitdefender VPN Premium (ver. 5.2.4.1(a)) on nac0S 15.3.1 `This has been broken fof many versions. It works WirerGuard works fine with Surfshard Premium VPN. It seems that we need a change / update in the coding Dept.
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Automatische Abo Verlängerrung beenden
Hallo, ich kann die automatische Abo Verlängerrung nicht beenden. Ich wurde auch nicht Informiert das im Februar verlängert wird. Ich wollte ein anderes Produkt bestellen und zwar Total Security. Vielen Dank Leone
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Misalignment between the present versions.
Hi, in the application management in the control panel there is always a misalignment between the installed version and the one indicated in the application management. Fix the bug. Thank you. 😉
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Sending a link to a friend?
can you send a link to a friend. she's having trouble with her computer, her husband recently passed and she's not as familiar with them.
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RAV Endpoint Protection
Since the latest update of Windows 11, I have a window pop up from RAV Endpoint Protection. I don't know how I got this thing. It seems to want to take over the role of Bitdefender. How do I get rid of this program? I've looked in the usual (?) location, but cannot fine it. Please tell me how to delete this from my laptop…
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Enable rootkit scanning?
Hi. I have the Internet Security product on Windows 11. Just ran a Rescue scan. After the scan, under 'Scan Options' under 'Target Threat Types', it showed 'Scan For Rootkits' was set to 'No'. Of course I want it to scan for rootkits! I looked in scan settings for a rootkit option but can't find it. Is there a way to…
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Robot caption everytime I google while VPN is on
Why do I keep getting this message when I google something while the VPN is on? I already changed the protocol to Wireguard
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How do I delete a scheduled, custom scan that I created?
Running Bit Defender 27.0.30.136 on Windows 10. I created a scheduled scan that I want to delete and just run it manually from time to time(i.e. less frequently than monthly, which is the longest interval allowed). I only see an option to edit that scan- nothing to delete it. How do I get rid of it? Thanks.
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Future Feature: Split-Tunneling Config File?
It does not seem possible to save locally, or on the cloud, a split-tunneling configuration/list file. This would imply the ability to also import said file into Bitdefender. This would save having to manually enter repeatedly apps and websites for each device. Is this a reasonable ask?
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I get error code 301 when i try to use my vpn
When i try to use the vpn version of bitdefender it stays connected for a good 3 seconds and then it disconnects. i get the text bar in the top of the window saying the error code 301.
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VPN blocking text and graphics in my Mac Mail account. How do I prevent this?
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VPN will not connect. Says service is down. Restart computer.
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Special characters
Some of the special characters that are used to generate a password are not always accepted by some sites. Is there any way to change which special characters are used in the generated password? So far I can only find to use special characters or not use them.
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Galaxy Z fold 6.
Password Mgr doesn't add new accounts. Doesn't suggest or accept new password.
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I Forgot My App Lock Pin. How Do I Reset It?
I seem to have forgotten my App Lock PIN and I need to reset it. However, when I click the "I forgot my PIN" link in the app, I am simply routed back to the general Bitdefender Central homepage (so much for being user friendly), and I cannot figure out where I need to go on Bitdefender Central to change my App Lock PIN. I…
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Bitdefender: Billed twice
Hello, it appears I am being "auto billed" twice by Bitdefender. My credit card is being charged twice. May I ask, how can I resolve this? Is there a page on Bitdefender Central to stop the double auto billing? With that said, I do "love" the service Bitdefender is providing. Thank you.
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How to install & activate Bitdefender Premium VPN on Windows, Mac, Android and iOS
With Bitdefender VPN you can keep your data private each time you connect to unsecured wireless networks while in airports, malls, cafés, or hotels.This way, unfortunate situations such as theft of personal data, or attempts to make your device’s IP address accessible to hackers can be avoided. Restricted content can be…
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Make customer feedback easy, open and transparent.
Bitdefender claims to have make it easy to make suggestions. I searched and found this forum but the very first comment says "closed". I would like to see Bitdefender actually place a feedback button on the dashboard.
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How to stop loop between BD quarantaining files and OneDrive syncing them back onto my Laptop
Dear community, After an unfortunate SSD crash and replacement, I had to reeinstall everything from Windows to all software and local documents and files. The last step was to instruct OneDrive to sync the Documents folder (containing several thousands of files) back from the cloud onto the local disk. When OneDrive…
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Cannot access Amazon website
I am using split tunnelling I have tried going to different locations I have tried different protocals Still cannot access Amazon unless I turn off the VPN
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Fortinet removal
Hello, I never heard of fortinet until now. It has started to stop me going to websites that are incredibly important for my work. Government websites. I dont know how to get rid of it. I tried the FCremoval.exe and it did nothing. Its very frustrating and I dont know it got on my computer or how to get it off. Any help…
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Best practices for handling unwanted calls & potential phone-based scams
Phone scams have evolved significantly over the years, adapting to new technologies and exploiting human psychology to deceive victims. Scammers use various techniques to trick people into giving away money, personal information, or access to sensitive accounts. With AI and data breaches, scammers can make more convincing,…