Bitdefender Antispam Add-in in outlook deactivation/crash

Kemeny

Dear all,

i have added Bitdefender Antispam into my outlook account.

This Add-in will get always deactivated and i need to allow/activate always which is quite allowing.

What is the reason for this and how could i avoid that my Antispam addin deactivated?

thanks in advance

TaxiMagicien42

Hello @Kemeny

I had the same problem as you until yesterday.

The update of Bitdefender to the latest version 27.0.30.136 solved the problem for me.

Regards,

Kemeny

Hello TaxiMagicien42,

i am already on this latest version of 27.0.30.136, and still have the problem unfortunately.

Thanks anyway. Regards,

TaxiMagicien42

@Kemeny

Thank you for your feedback even though I am sorry that your problem persists.

However, be aware that the problem is known by the Bitdefender teams (see @Alexandru_BD message below).

https://community.bitdefender.com/fr/discussion/98140/antispam-les-parametres-ne-sont-pas-toujours-conserves-apres-la-fermeture-de-bts

Regards,

Kemeny

Thank you for your information too.

I wish your problem is stay fixed, fingers crossed!

TaxiMagicien42

@Kemeny

Thank you.

Regards,

LindaB

i installed Total Security July 2024 on a Windows Surface Pro 9 running the latest updates. The antispam crashes Outlook and it was disabled. What can iI do?

TaxiMagicien42

Hello @LindaB

To give you the most relevant answer possible, can I ask you for more details about the "Outlook" application?
Is this the "new" Outlook (which replaces the "Mail" application and is web-based "webmail"?
Is it the "Microsoft Outlook" application that is integrated with the Microsoft 365 Family suite"?

I invite you to consult the Bitdefender support article below for more information:

https://www.bitdefender.com/consumer/support/answer/11527/

You can contact Bitdefender support from the page below:

https://www.bitdefender.com/consumer/support/

Once on this page, select the theme corresponding to your problem and the relevant feature. Follow the instructions on the screen and click "Contact Support". Choose the desired communication channel (Chat, phone or email).

The chat is the fastest way to contact you compared to email. However, if you opt for the latter, you will have to fill out an online form. You will then receive an email from Bitdefender support, containing a ticket of incidents regarding your request.

Regards

LindaB

to continue my question. I am using Microsoft 365 Outlook. The antispam toolbar is not displayed. And iI followed the directions in the article on how to display it but nothing changed.

TaxiMagicien42

@LindaB

Thank you for your feedback.
I am sorry that the solution proposed has failed.

What is your version of Bitdefender on your PC?

According to Bitdefender support the latest version is 27.0.40.174 (see article below)

https://www.bitdefender.com/consumer/support/answer/32196/

Anyway, I think you should contact Bitdefender support following the procedure that I have indicated in my previous message.

Regards,

LindaB

i am running Bitdefender 37.0.40.274. How do iI contact their support? All I found was FAQs and user manual.

Scott

Hi @LindaB

Support can be reached here:

https://www.bitdefender.com/consumer/support/help/

Select, How Tos & Troubleshooting→Troubleshooting and go through the prompts until you get to the black Contact Support box. You will have the the options of Chat, Call or Email. Chat is the quickest way to get thing started, phone support is not toll-free.

Kind regards.

TaxiMagicien42

Hi @Scott

@LindaB

I have just deleted my message written a few minutes ago to avoid the duplicate reply

Regards