Emails won't send in Outlook

Beth1212

I just installed bitdefender premium security on my computer and my android phone. Emails can be received but will not send. I cleared the email cache on my phone and emails will now send from my phone. I still can not send emails from my computer. What do I need to do to allow emails to send with bitdefender installed.

Alexandru_BD

Hello @Beth1212,

I think there can be a number of reasons behind the behavior you are experiencing. The first that crosses my mind is the VPN. Are you actively using a VPN connection when sending emails? Then, it could be the Encrypted web scan feature interfering with the outgoing emails. So, the first step would be to disable the VPN if in use, and if this is not the case, open Bitdefender on your Windows computer and go to Protection → Online Threat Prevention → Settings → temporarily disable the 'Encrypted web scan feature' by setting it to the OFF position.
If emails can be sent successfully afterwards, or if this doesn't make a difference, I think in both cases it will be necesssary to troubleshoot the behavior more thoroughly, and the Support teams can help you with that.
Should you require their assistance, you can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know how it goes and what worked for you, so we can help others who may be experiencing a similar situation in the future.

Thank you,

Alex