Destination IP addresses not found by IP Lookup

realloser

When I use IP Lookup for destination IP addresses of apps accessing the internet, as identified by BDTS, they can't be identified. For example 13.107.5.88/0 is destination for comm''s from HxTsr.exe. If i delete the last two characters IP Lookup identifies the destination as MS in Washington. LockApp.exe has destination IP address as 2A02:26F0:FD00:02B3:0000:0000:0000:1011 but this is totally wrong format for an IP address?? Any ideas?

Flexx

https://community.bitdefender.com/en/discussion/100350/destination-ip-addresses-not-found-by-ip-lookup

Understanding the Issues

• IP Address Formats:
  • IPv4: These are the familiar addresses like 13.107.5.88. They are divided into four octets (numbers from 0 to 255) separated by dots. The "/0" at the end of your example is CIDR notation, indicating the size of the network, and is not part of the IP address itself.
  • IPv6: These are newer addresses like 2A02:26F0:FD00:02B3:0000:0000:0000:1011. They are longer and use hexadecimal characters (0-9 and A-F) separated by colons.
• Bitdefender's Output: It seems Bitdefender might be appending extra characters or misinterpreting the IP addresses in some cases.
• IP Lookup Tools: Most IP lookup tools expect a standard IPv4 or IPv6 address format. If the input is invalid, they might not provide accurate results.

Solutions

1. Clean the IP Addresses: Before using any IP lookup tool, make sure to remove any extra characters or notations from the IP addresses that Bitdefender provides.
   • For the example "13.107.5.88/0", use just "13.107.5.88".
   • The IPv6 address "2A02:26F0:FD00:02B3:0000:0000:0000:1011" is already in the correct format.
2. Verify IP Address Validity: Use an online tool or a command-line utility to check if the cleaned IP addresses are valid:
   • Online Tools: There are many websites that can verify IP address formats. Search for "IP address validation tool."
   • Command Line (Windows): You can use the ping command. If the IP is valid, it will attempt to ping the address.
3. Use Reliable IP Lookup Tools: Choose reputable IP lookup services that handle both IPv4 and IPv6 addresses correctly.

Additional Considerations

• Firewall Rules: If Bitdefender's firewall is blocking traffic to these addresses, that could explain why you can't get lookup results. Temporarily disable the firewall and try again.
• Dynamic IPs: Some servers use dynamic IP addresses that change frequently. The lookup results you get might be accurate only for a short period.

For more information, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

Regards