How do I determine which computer uses which computer ID displayed on Central

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Hi all.

I want to discover which of my computers are using which Bit Defender ID so that I can change the IDs to the owner's name

Thank you

Answers

  • Scott
    Scott Defender of the month mod
    edited August 2023
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    Hi @MikeCS

    If you are running Windows, for both 10 and 11 go to Settings/System/About/Device name, and that should be what shows up on your Central Devices.

    To change the device name in Central, on the left side click on My Devices/the device you want to rename/View Details then tick the Rename option on the top right, to be able to more easily identify the device.


    On Android, go to Settings/About phone/Model name, should be what shows up in your Central account as the device name, which again, you can change in the same way as above.

    If it's a Mac or iOS device, I'm not sure, as I only use Windows and Android.


    If this didn't answer your question, please let us know.

    Scott

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/

  • DavidY
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    Thanks Scott, but I have the same question.

    For example, on my Android phone, under My Account I see a Device name which I can't figure out how to change.

    When I log into bitdefender.com, that device name does not appear under My Devices. There are several devices listed under My Devices that I don't recognize. How can I match up the My Devices list on bitdefender.com with the Device name under My Account for a specific device?

    Thanks!

  • Scott
    Scott Defender of the month mod
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    Hi @DavidY

    As far as Windows devices, you need to go into /Settings/System/About/and Device name. In Android, go to Settings/About phone/Model name and that is what should show up in your Central account Device list.

    Kind regards

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/

  • DavidY
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    Thank you, Scott! I misinterpreted your first comment - it's Settings under Windows or Android, not under Bitdefender. The Windows settings changed worked right away, and I assume that there is a delay (reboot?) for the Android.

    In following your suggestion, I found another way. Bitdefender lists the MAC address of the device being covered and I compared that with the MAC address shown on the device.