Request for Assistance: False Positive Flagging of Our Application by Bitdefender
Hello,
I am reaching out because our application has recently been flagged as suspicious by Bitdefender.
To provide some context:
- We have checked our SSL certificate with our provider, and everything is up to date and functioning correctly.
- We also verified our site on VirusTotal, and no issues were detected.
- We have never encountered this type of problem before with Bitdefender or any other antivirus software.
One of our clients reported seeing the following message from Bitdefender when trying to access a link from our application:
"The connection to this web page is not secure because the security certificate does not match. This means that the certificate was issued to a different web address than the one for which it is being used, and you risk exposing your data by accessing this page."
We believe this might be a false positive. Could you please help us understand why our application has been flagged? Additionally, is it possible to whitelist our site to prevent this from happening in the future?
Thank you for your assistance.
Best regards,
ES
Comments
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Kindly contact Bitdefender Business Support by visiting
Additionally, @Andrei_S Enterprise from Bitdefender Enterprise team can check on this for you.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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ok thanks!
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Hello @ES_brrrr ,
Please submit a case to our antimalware team and share the link with them in order to analyze it and if it's confirmed to be a False Positive they will update whitelist it as well.
Open a case from , in the Sample Type choose URL and add the URL of the blocked website.
Kind Regards,
Andrei
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