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Bitdefender central displaying incorrect device sessions

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Petersl
Petersl Defender of the month ✭✭✭
edited May 19 in Central & Subscriptions

Hi everyone,

There is an issue in the bitdefender central when logged in with a windows pc and having a android device added to your account.

When first logged in it shows my windows 10 device as normal in "sessions" but after a few minutes it shows it as an android device. When removing the android from central it shows my windows pc as normal when logged in.

Bitdefender support is aware of this issue and I have a ticket with them.

Thx

Comments

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
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    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Alexandru_BD
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    Same here, I was informed that your case has been escalated to Tier 3 technical and the engineers will get back to you as soon as they have more information.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • Petersl
    Petersl Defender of the month ✭✭✭
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    Thanks @Alexandru_BD

    I have a ticket with support a few months now about this issue and they have informed me that they're aware of this issue and are working on a fix.

    No ETA yet on when but I'll update this post when it's fixed.