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BD Central Web Protection Warning
BD Central says one of my Android phones BD app web protection is turned off. On the phone, BD shows web protection is on. I've turned web protection off and on but BD Central still shows it's off I followed the steps in this article for a Samsung device, but it did not resolve the issue -…
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Confirm new password when changing account password
The page to change the Bitdefender account password when managing the Bitdefender account should have another field to confirm the new password value. Having only one field for the new password could have users changing the password to something different than they wanted and possibly locking themselves out of their…
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Unable to update billing address in Bitdefender central
Hi everyone, When updating my payment details in central I noticed my billing address was set to the wrong country for some reason. I then changed it to the correct country but when I log out of central and then log back in it is again set to the wrong country. I've submitted a ticket to support.
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Defenders of the month free month sub reward causes sync issue in central
Hi everyone, After receiving my "defenders of the month" today (thanks for that BD) 4 of my 6 devices shows as having an issue. I had this same issue in May when receiving the reward and had contacted support who told me "I have synchronized your subscription from our side to ensure all your devices appear as normal and…
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Bitdefender central displaying incorrect device sessions
Hi everyone, There is an issue in the bitdefender central when logged in with a windows pc and having a android device added to your account. When first logged in it shows my windows 10 device as normal in "sessions" but after a few minutes it shows it as an android device. When removing the android from central it shows…
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Bitdefender Central Settings - Show/Don't show snap photos - what is that?
In Bitdefender central Setting You can find above option. What is that and how it works? What happens when it is turned on or off? I had problems with finding any information about that feature. Thx in advance!
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Bitdefender central showing devices as disconnected after receiving free month sub
Hi everyone, What happens when you remove a device for example a windows 10 pc from the central? Is this device then no longer protected? I ask because I had an issue with the central and a few of my devices showed as disconnected in bitdefender central for about a day because of an issue in central. It happened after…
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Bitdefender total security version 27.0.35.146 malware detections not showing in central?
Hi everyone, I have a few windows PC's on my account, on one of my laptops with windows 10 with bitdefender total security version 27.0.35.146 no longer seems to update in the bitdefender central for any website detection that bitdefender total security flags as malware. The certificate detections of this PC do update in…
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Bitdefender central not getting all detected threats notifications
The bitdefender total security on my laptop is not sending all the things it blocks to the bitdefender central. It's sending all the certificate detections on websites but not any malware detection on websites. It does still detect and blocks the malware sites and shows it in the notifications in the bitdefender app on my…
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Network scan doesn't show Blink camera.
Hi , I have just installed Bitdefender central and done a network scan and it doesn't show my Blink camera. It is only showing my phone. I have checked on my ISP app and it is showing as being connected there. Any reason why it doesn't show up on the Bitdefender scan?
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Logged in OS-device not correctly displayed in bitdefender central session
When I'm logged in my bitdefender central with my windows 10 pc and I go to "session" it shows up as "android" under "OS-device" and as "central application" under "access type", I'm using firefox to log in. I have bitdefender total security installed on 4 windows devices and bitdefender mobile on 1 android device (a tv…
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Bitdefender Central Has Difficulty Recognising My Phone, Which Is Now Listed Twice
About a year ago I installed bitdefender central on my phone - which, at the time, had Avira for malware protection. Since then, I've removed Avira and installed bitdefender. My phone is now listed twice in the list on bitdefender central: once as a Nokia 6.2 which has bitdefender installed, and once as an unknown…
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Bitdefender Central showing different devices on PC vs Mobile app (Android)
Hi guys - I use the Bitdefender Box 2, and I'm having troubles with the number of devices being displayed in Bitdefender Central when looking at it via my PC or on my mobile app. On the mobile app, things all look good. However, on the PC, there is only one device showing (there should be ~20). I've reset the Box 2…
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Is the central.bitdefender.com down? (update: Fixed)
because my internet security suddenly ask to renew my license. i'm pretty sure i still have my subscription day left. because i renew it last year. if the central down. does it make my license go expired?
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BitDefender without a subscription?
Hi all, I have a Bitdefender Premium Security subscription, I have installed it on my own devices and on a PC at a family member. All are logged in with my account, so I see them on central.bitdefender.com 👍 I have also sent a link to another family member, but I didn't tell him what to do, so off course he created a new…
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repeated issues with central sign-in reprompt/redirect
i've been dealing with this repeatedly happening for years. every time i try to sign in to central it redirects me back to the log-in page(note: i am on google chrome and i have tried on microsoft edge, along with my gaming computer and other devices). yesterday my subscription expired and i went to purchase a new…
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Log In To Central Redirects Back To Login Page
I have tried signing in from multiple devices, but it might be centrals compatibility to google chrome browser. every time I try to sign in, I just get redirected back to sign in with no prompt that I imputed incorrectly.
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Anyone Else Have This Switcheroo Happen?
Hi, I have a two-year Bitdefender Total Security subscription paid until 2023. However, anytime I log in to Bitdefender central and try to install Total Security from the site under the My Subscriptions tab, Antivirus Plus is installed instead of Total Security. Anyone else have this happen to them and any idea how to…
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Found possible fake / phishing Bitdefender Central site
@BogdanB_BD @Andy_BD I think the Bitdefender team might want to look into these sites I discovered. I've replaced all of the .com extensions with (DOT)com so that nobody will accidentally click to the sites. These are not blacklisted nor does Bitdefender see anything wrong with them, but if you visit you can clearly see…
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Private mode not displaying any reports on blocked traffic from virtual assistants
Hello. I see that the Bitdefender Central application does not offer any reporting on private mode: that is not only that virtual assistants can be blocked only for 12h (unsure why cannot set 1 week for example?) but also there is no report available on whether any attempt of outgoing network traffic by virtual assistants…
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Bitdefender Central app notifications
I have the parental control option enabled for my childrens devices. I get notifications when they arrive at locations safely. Very nice thank you. BUT as I also have bitdefender on multiple PC's running. I get 50+ notifications a day concerning attacks on those PC's that were blocked. How do I change the notification…
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missing device
I had to rebuild one of my PC and for some reasons it doesn't show in the bitdefender central page under my box2. furthermore, I need to see the device to enable port forwarding.... same problem with the android app and the web site BTW.
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Bitdenfender Central still showing in 'My Offer' an upgrade that I have already purchased
I have purchased Bitdefender Total Security but whenever I keep going into Bitdefender Central and then in My Offers, it still has in there 'Upgrade now for even more value for money' Bitdefender Total Security even though I am currently using the same package. How do I remove this as it's becoming annoying seeing that red…
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Maximum number of devices reached bug!
Hi, I have a 3 PC license for Bitdefender Total Security. I've reinstalled windows and tried installing bitdefender after removing the old device from the Bitdefender Central's device listing, but the thing shows that 'Maximum number of devices reached'. Is this thing drunk or what. I've contacted support and there isn't…
