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Successful Log In To Central Redirects Back To Login Page
When I successfully login to central, I get redirected back to the login page. I've tried multiple browsers and even tried resetting my password with no luck. There is no message telling what is wrong.
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Device Limit Reached Inccorect
My device limit has been reached, 3/3 even though only 2 is being shown. I couldn't find any ticket system or anything else, and found that people have been getting their problems solved by posting here. Here is proof. I don't see anything personal in the information so I am not afraid to post it. Though as you can see it…
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Adding add'l device, no activation code
Adding a new laptop but I don't have a new activation code. I just signed up and paid this week. All help appreciated.
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Two-step-Verification
Hi, is there any good reason why Bitdefender Central has no two-step-verification? Especially considering that there was a hacker managed to steal some paswords some time ago...
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Central for Android doesn't remotely start things
I installed Central for Android yesterday and found that it has options to remotely start most things on the client, from system scans to one-click optimizer. However, only quick Scans, optimizer, and the Privacy/Anti-Theft options work (trigger the action on the device within 3 minutes of it being on). I have tried to cue…
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My.bitdefender.com Banned My Ip Address?
Here is the Problem Image Basically was trying to install BD on a newly formatted computer that also originally had it on. And Yes, I am not using proxy nor VPN. About 2 hours have passed and this issue still persists. Not exactly fond of being on an unprotected major PC. What do?
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HELP REINSTALL BIS
I have 3 licenses with 100+ days on each remaining and none being used. I have recently had my laptop reformatted so has no previous history of BIS anymore. I have done reinstall OK on laptop by downloading from Bitdefender Central but notice that home screen indicates that 3 of 3 devices have bitdefender installed but…
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Activation code already used of a NEW PRODUCT
I bought a 2017 version today. When I entered the activation key for the first time, at first it said the code is not valid. I tried again, now it is saying code is already used. Could you please check the issue and let me know what should I do? Thanks
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Paid and no activation code...
Dear Sirs, I just bought Bidefender Internet security 2007, the money was taken from my CC but no activation code arrived in my email... If i dont have assistance in the next 24 hours i have to cancel the payment, unfortunately i dont have time to spend on this things... Please ket me know if i can get the product i paid…
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Adding Activation Code Early.
I bought a box Total Security for 10 devices. My question is, If I add that code to my Bitdefender Central on the web today, does the subscription counter start immediately? Or does the count down start when I install it on the first device? I want to add it on the Central today but start using it in a month.
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Splitting a Bitdefender Central account's PCs
Some time ago, I bought a 3-PC subscription for Antivirus Plus and installed it on three PCs. I registered with Bitdefender Central which ties all three PCs together. Now I want to give one of the PCs to someone else and isolate that PC from the others with respect to Bitdefender. When the subscription expires, should I…
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My Devices not showing all devices
Hi, I have a family pack subscription. The number of devices of 5 is correct under My Subscription whereby i have 4 windows machine + 1 android HP. However, i can only see 3 devices in My Devices in central.bitdefender.com I couldn't see the other 2 devices. Is it possible to see all my online/offline devices listed under…
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Forget my account password
I recently created a Bitdefender account and when I came to login said password and user mismatch I try to reset it but I didn't receive any reset email
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Unable to connect to the server
Howdy, I bought not too long ago Total Security 2017 worked on 3 device perfectly, yesterday night my windows 10 died for no reason so I needed to clean install and going fresh again, tried to go straight in central and install from there following all the step all fine except when it says to connect to be able to continue…
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Unable to login or activate product on multiple computers
When I go to login to central website it brings up: Error 502 Ray ID: 3578e0f92d301d62 • 2017-04-30 07:44:58 UTC Bad gateway https://central.bitdefender.com/ this has been happening for over 2 hours now btw. Also after installing BItDefender on 2 computers, I am unable to activate product due to page displays timed out,…
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Used wrong email address
I bought a new laptop yesterday and had Butdefender installed. Went to set it up last night, but I spaced and used the wrong email address. I haven't been able to add in my activation code, and I have no idea how to fix the problem. I need help.
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Asks to login, although logged in and asks to restart the PC for Update and after restart asks again
Hi, so^^ Bitdefender asks to login, although logged in and asks to restart the PC for Update and after restart asks again and asks to login again although i am logged in, i close the window and 15 minutes or so later it comes back and asks me to log in... What's going on, it started today. What now? PS PC is on Win7.
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Bitdefender eptimum
Recently bought a 1 year antivirus 2017 from the french site Bitdefender eptimum, did I just get scammed? My money's been taken already yet I have not received an email. Maybe I put in the wrong email but I HIGHLY doubt it.... Please help me out!
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"Device limit exceeded"
i have installed Total security 2017 Multi device with 5 licenses my devices is showing 1 active and 1 Device limit exceeded" my subs is showing all licenses in use
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my.bitdefender.com banned my ip adress.
Hey, im just wondering why bitdefender banned my ip adress? The code is: error 1006 Time: 2017-05-10 15:28:50 UTC Im not sure if i should post the "Ray ID" or not.
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anti virus
ok na!1!!!
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Mixup in products
I received this email of 7/7/16 regarding my subscription. I now had to subscribe to the Free Trial to be protected after virus infection which means my pc was unprotected. I have two email accounts which may be confusing the whole issue. The ticket number was 2016063021010002. Still having problems with luckystarting and…
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Problem with activation
Someone of the technical staff who help me with the support ticket 2017042422500001. Thanks
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Account activation
Windows 10 laptop. Bitdefender won't allow me to register my new account. It states that the e:mail address is already registered, although In know it is not. If I try to get a reactivation e:mail for that e:mail address an error message is posted. Same with every e;mail address I try.
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Central not updated
Hello! I bought Total Security 2017 some days ago. I installed it in 3 devices (2 computers and 1 smartphone). In all of them I had bitdefender free. Obviously, before install Total Security I unistalled the free versions and I did a reboot. My problem is: on Bitdefender Central I can see, correctly, that I have installed…
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Total security 2017 renew offer , gone
Hi, a few days ago i saw an offer for me to renew my subscription for total security 2017 and now i cant find the offer, can someone help plese as i ony have 25 days left cheers
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Adapter missing from BTS 2017 firewall windows 10 Pro 64-bit
Windows 10 Professional 64-bit after uninstall and clean install of BTS 2017 version 21.0.24.54 and now update has removed my wireless Adapter from the BTS 2017 firewall and I am unable to print nor discover network devices.
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bitdefender security service has encountered critical error
I have been getting this error a few times today 'bitdefender security service has encountered critical error' It restarts successfully though but I'm not sure what caused it :S Bitdefender Antivirus Plus 2017 Windows 7 64 bit If I get the error again I'll post an image. I can't find any record in the log/notification…
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Upgrade to 2017 frustration
I am battling to upgrade from BD Total Security 2016 to 2017, and BD support is giving me the same answers over and over again! I will list my steps below and then hope someone will be able to assist. I uninstall BD 2016 first by accessing the link below: 2016 -…
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Bitdefender ripped me off ...
I paid for a 3 MAC subscription back in November and they did not credit it in my account ... I have contacted support, online many times and they said problem will be raised to top priority and fixed and someone from management will contact me and still nothing has been done. I will post all broken promises I received…