Device Limit Reached Inccorect

My device limit has been reached, 3/3 even though only 2 is being shown.

I couldn't find any ticket system or anything else, and found that people have been getting their problems solved by posting here.

Here is proof. I don't see anything personal in the information so I am not afraid to post it. Though as you can see it has 3 devices, yet only 2 is being shown, my last one is unable to activate  because of this phantom third.




  • Hello,


    Your subscription has been refreshed.

    Let me know if you still encounter the error.

  • edited October 2016

    On 10/13/2016 at 1:23 PM, Sorin G. said:



    Your subscription has been refreshed.

    Let me know if you still encounter the error.


    Sorry, it seems nothing has happened. Here is proof:  




    Must apoogize for not coming to you sooner. I assumed it was going to take a few days to refresh, while my desktop and laptop now have protection, I notice my mothers laptop lost it in return. I am meant to have 3 devices, so what ever you did nearly worked.


    I would not mind if you outright wipe the subsciptionn devices off my account, so I can re-add them manually. so make it 0/3 so I can then re-activate.

  • Hello,


    Made some changes on your account.

    Let me know if the issue persists.

    If it does, please contact our support at [email protected]

  • I am having the same issue on Total Security

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