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Can't Change my password...
Going to install BD 2017 and went to create an account on Central. Apparently, I have an account rom a ways back so I did the reset password option. When I click the email, it takes to a page to change my password but when I click the reset password button, I get... " Oops, something went wrong. Please try again later." I…
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Bitdefender Total Security 2017
I recently upgraded purchasing Bitdefender Total Security 2017. On opening to interface it still says Bitdefender Total Security 2016 and the bloody thing is asking me to reboot every 5 minutes or so it seems to complete the product update...how many times must I reboot!! ...is this normal
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what happened for BitDefender Central [ Support tab ] ?
Hi Bitdefender Community since last night whenever i login to my Central, i see this message in "Support tab" ( not in the other tabs ) : We're working on improving our services. Please try again a little bit later. so its for everyone or just me? could you please check it you guys too?
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I can't login into my bitdefender central
Hi there, I just got a message on my mobile that says the following: "Bitdefender sign-in error". So i tried to login but I get an error saying the following: "The server encountered a problem while processing your request. Please try again later. Error: 32004" So then I tried to login on the website via my PC. And if I…
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Logs Into Central Then Redirects
Hi, I cant log into Central via Chrome/Firefox/IE, it logs me in for a second I see the dashboard then it redirects me. When I log in with the agent using google sign in it allows me to enter email/sms passcode then when I log in get unexpected error. I download the support tool but cant attach as its 12MB, ,so here is a…
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Hello 2017!
For all forum members and support team: Happy New Year!
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Bitdefender Central a Security Risk?
Is there a way to disable Bitdefender Central's ability to remotely run tasks on my Mac? It seems to me this is a significant security risk. Should Central get hacked, wouldn't this potentially give a sophisticated hacker admin level access to my machine?
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Previous version download
Anyway to download & install 2016 after upgrading my license to 2017? I'm having too many issues with 2017, and not enough time right now to troubleshoot them all. I wasn't having any issues with 2016.
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merge subscription
Can i please get this taken care of already? Ticket #2016112423040001
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5 of 5 devices active when i've only got 4.
I have tried to install Bitdefender 2017 from central on a new device but it says i have 5/5 devices registered. I have an open ticket created 18 hours ago which does not seem to have been addressed. 2016120621500002. Forgive me for being blunt but i have searched these forums and a LOT of people are having the same issue…
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Device Limit Reached After Update
Hi, I am facing the same problem like many other users, after updating one of devices from Internet Security 2016 to Internet Security 2017 Bitdefender Central started showing wrong count on devices and did not activated the updated device. Central Subscription Page says 3/3 devices in use, but in My Devices page I see…
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Total Security 2017 blocks PostgreSQL/HM2
Hello, I use Total Security 2017 along with a pokertool named Holdem Manager 2. HM2 uses postgreSQL Server on same machine. When I activate autopilot in TS2017 HM2 cant find the postgreSQL service running on my machine. If I disable Active Threat Control and do a restart then it works again. If I reenable ATC while HM2…
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No customer support
No customer support since 8th November, no-one answers emails, no one helps I want a refund of your 30 day money back guarantee, this is simply the worst customer service any company could ever dream of!!!
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Unable to connect to the server
Hello i just brougt Bitdefender 2017 and when i installed it its just saying "Unable to connect to the server" Please help me
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Device limit reached
After updating my subscription to Internet Sec. 2017 it started saying that my device limit was reached, blocking me from doing anything else but to visit central defender / contact support. I've read in some posts here that you can reset the account from your end, which may help, could you try that for me as well please?…
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2017 application not renewing - no issue with 2016 version.
I've just renewed my Family subscription. I notice my Win10 PC with the 2016 product has added an extra 365 days to the BD application so that's no problem. However this hasn't happened with the Win10 PC where I have the 2017 version installed, this is what I've done: * Ran "Update now" in the application. * Gone to…
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Remove 'My Offers' from BD Central please
As a reseller I would like my customers to come back to me when their license is expiring. In BD Central there is a menu option 'My Offers' linking my customers to bitdefender.nl but not to me as a reseller. Although I do like Bitdefender as an Antivirus product I do not like this agressive selling behaviour. Furthermore…
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Acquired license number is wrong in Central
Hello I'm from Brazil. I bought a BitDefender Total Security license entitled to 5 devices. In my mind I could use it on 5 PCs, but that's not what happened when I open the Central. Simply it was only enabled only 2 devices. Attached images below. I would like the BitDefender resolves this problem soon or I will have to…
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Maximum number of devices reached bug!
Hi, I have a 3 PC license for Bitdefender Total Security. I've reinstalled windows and tried installing bitdefender after removing the old device from the Bitdefender Central's device listing, but the thing shows that 'Maximum number of devices reached'. Is this thing drunk or what. I've contacted support and there isn't…
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Device limit exceeded
Dear Sirs, A couple minutes ago I bought 2017 version . I have 3 devices license and only installed 1 device. But when I try to install BitDefender 2017 I got your device limit reached. As I wrote I paid 30 $ and bought a new licence , I have only 1 devices and tried to install 2nd. . My subscriptions page show the same.…
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Inaccurate active device count
After installing BDAV 2017, the device count showing at my Bitdefender Central is incorrect. I am only using Bitdefender to protect two devices, however, Bitdefender Central shows I am protecting three devices. Under My Devices, there are two devices showing but the count under My Subscriptions shows three devices.
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issue: "Device limit exceeded"
I have 1 device internet securitiy account . today i active my internet security 2017 and after 30 min i see device limit error. in bitdefender cental , this error apears too. what can i do?!