My Devices not showing all devices

predatorz

Hi,

I have a family pack subscription.


The number of devices of 5 is correct under My Subscription whereby i have 4 windows machine + 1 android HP.

However, i can only see 3 devices in My Devices in central.bitdefender.com

I couldn't see the other 2 devices.

Is it possible to see all my online/offline devices listed under My Devices?

Sorin G.

Hello !

 

Please let me know what operating system are you running on those devices.

predatorz

all 3 machines are running on Windows 10 Pro x64 and 1 machine on Windows 10 Home x64.

Sorin G.

Hello,

 

Have you tried logging off and also clearing your cookies and cache and loggin back in ? This might be just a visual glitch.

predatorz

Hi,

Yes, have tried it before.  Have also use different browsers on different machines with different Internet connection.

Only 3 devices shown in My Devices,

 

Sorin G.

Hello,

 

Please open a case with our support team so we can further investigate this issue.

You can do so by sending a email to bitsy@bitdefender.com

Firdovsi

Hi Predatorz,

Have you tried updating your browser? 

Please try and issue persists, please contact support.

Cheers!