My Devices not showing all devices

Hi,

I have a family pack subscription.

The number of devices of 5 is correct under My Subscription whereby i have 4 windows machine + 1 android HP.

However, i can only see 3 devices in My Devices in central.bitdefender.com

I couldn't see the other 2 devices.

Is it possible to see all my online/offline devices listed under My Devices?

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Comments

Sorin G.

Hello !

Please let me know what operating system are you running on those devices.

predatorz

all 3 machines are running on Windows 10 Pro x64 and 1 machine on Windows 10 Home x64.

Sorin G.

Hello,

Have you tried logging off and also clearing your cookies and cache and loggin back in ? This might be just a visual glitch.

predatorz

Hi,

Yes, have tried it before. Have also use different browsers on different machines with different Internet connection.

Only 3 devices shown in My Devices,

Sorin G.

Hello,

Please open a case with our support team so we can further investigate this issue.

You can do so by sending a email to bitsy@bitdefender.com

Firdovsi

Hi Predatorz,

Have you tried updating your browser?

Please try and issue persists, please contact support.

Cheers!