Used wrong email address

Whitney

I bought a new laptop yesterday and had Butdefender installed. Went to set it up last night, but I spaced and used the wrong email address. I haven't been able to add in my activation code, and I have no idea how to fix the problem. 

I need help.

virtualclouds

Sorry to hear that. Much better if you contact their support through the phone 00 40 31 620 4235 or please refer to this link https://www.bitdefender.com/support/business/

They will ask you some information for verification purposes due to your account information. 

Cheers!! 

Firdovsi

Hi Whitney,

Try to use Bitdefender uninstall tool.

http://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2017_UninstallTool.exe

After that, You can to download the product again (go to central) using an email that you can access and reinstall the product.

Use your activation code in activating the product.

Cheers!