Bitdefender Central Has Difficulty Recognising My Phone, Which Is Now Listed Twice

ReinierPF

About a year ago I installed bitdefender central on my phone - which, at the time, had Avira for malware protection.

Since then, I've removed Avira and installed bitdefender. My phone is now listed twice in the list on bitdefender central: once as a Nokia 6.2 which has bitdefender installed, and once as an unknown unprotected device. How do I reconcile the two?

Gjoksi

Hello.

You need to remove the "unknown unprotected device" from your Bitdefender Central account, by following these steps:

https://www.bitdefender.com/consumer/support/answer/2795/

That should solve the issue.

Also, ONLY Bitdefender staff can have access to your Bitdefender Central account.

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

or

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

NOTE: Bitdefender telephone support is not toll-free!

Finally, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

Regards.