Facebook Messenger

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I know someone has hacked into the messenger app on my phone. After changing my password the problem still exist.Is there a solution? I contacted support and all has failed with them.

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  • Alexandru_BD
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    Hello @Rose_216,

    Can you tell us what are the signs of hacking? If your account has been taken over and you can't regain access, report it to Facebook. Use their account recovery process to regain control of your account.
    My recommendation is to change your password again immediately. Choose a strong, unique password that includes a mix of letters, numbers, and special characters. Then, in your Facebook settings, enable two-factor authentication. This adds an extra layer of security by requiring a second form of verification in addition to your password. Also, check your recent login activity in Facebook settings to see if there are any unfamiliar devices or locations. If you find any, you can log them out remotely.

    Last but not least, make sure your email address and phone number associated with your Facebook account are up to date. This will help you recover your account if it's compromised again. Another good practice is to review and remove any suspicious apps that have access to your Facebook account. Go to settings and check the list of apps and websites that are connected to your Facebook account.

    And I can't stress this enough: be cautious of phishing attempts, as they tend to appear on social media platforms. Do not click on suspicious links or download attachments from unknown sources. Always verify the authenticity of the sender.

    I hope this helps.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user