How do I leave a feedback with bitdefender?

vinzo

Is there an option for customers to leave feedbacks of bitdefender?

Flexx

https://community.bitdefender.com/en/discussion/98630/how-do-i-leave-a-feedback-with-bitdefender

Below are the different mediums via which you can leave feedback

1) Bitdefender support website: https://www.bitdefender.com/consumer/support/

2) Facebook page: https://www.facebook.com/bitdefender/

3) Instagram page: https://www.instagram.com/bitdefender/

4) Twitter page: https://twitter.com/bitdefender

5) Trustpilot page: https://www.trustpilot.com/review/www.bitdefender.com

6) To our admins via pm (@Alexandru_BD, @Mike_BD)

Regards

Alexandru_BD

Hello @vinzo and welcome to the Community.

As @Flexx wrote, there are multiple ways to share your feedback about Bitdefender. If you've previously opened a ticket with the Support teams, once the inquiry is resolved, you will also receive a detailed survey that only takes 2 minutes to complete. Othewise, Trustpilot is one of the most widely used methods of posting a review.

And of course, should you have any questions, I am at your disposal.

Regards,

Alex

Dubbin

I purchased Bitdefender Total Security through Amazon and installed it on 28.06.2024 . It stalled my Windows 11 PC which took ages to recover. I then uninstalled BTS and removed the files. I reinstalled BTS again today 30.06.2024 in the hope that it was an installation glitch but the same thing happened. I have used Bitdefender in the past without any bother and was pleased with it but it was too expensive to re subscribe at that time. Any idea what happened here? Is my problem with Amazon?

Alexandru_BD

Hello @Dubbin,

I know I'm posting late here, but maybe this helps, in the event the issue persists. First, make sure your Windows device meets the system requirements to install Bitdefender. Here's everything you need to know before installing Bitdefender on your device:

https://www.bitdefender.com/consumer/support/answer/28539/
https://www.bitdefender.com/consumer/support/answer/9671/

Also, make sure you don’t already have an antimalware product on your computer. If you do, be sure to remove the product you don’t want before you install Bitdefender. Having two or more security solutions installed at the same time can have a negative impact on your computer. The symptoms may include but are not limited to degraded performance, system crashes, and software errors.

After installing a security software, the computer may slightly slow down, which to a certain degree is normal. But it shouldn't stall. If you notice a significant slowdown or crashes after installing Bitdefender protection, this step-by-step guide may help:

https://www.bitdefender.com/consumer/support/answer/31856/

Now, what do you mean by 'stalled' exactly? Did the device simply stopped working as expected, or did it crash, were there any previous signs of degraded performance?

Regards,

Alex