Gen:Suspicious.Cloud.2.@x1@aOghqyli is a virus?

Options

Good morning, I have a problem with installing Premiere Pro ESD license. During the installation Bitdefender blocked the execution because it detected Gen:Suspicious.Cloud. 2.@x1@aOghqyli as virus. Can anyone tell me if it is a virus or a false positive how did the support of the company from which I bought the software respond? Thanks

Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    Options

    Hello.
    Only the anti-malware researchers at Bitdefender Labs can help you with the issue.
    You should report the file(s) and/or the URL(s) as false positive to Bitdefender Labs here:
    https://www.bitdefender.com/consumer/support/answer/29358/
    Regards.

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    edited July 5
    Options

    To add here, cloud-based detection, as shown by Bitdefender, is a type of malware protection that operates independently of signature-based detection created by malware researchers. In cloud-based detection, your device sends information about files and activities to servers in the cloud. These servers use advanced tools to analyze the data and check for threats by comparing it to a vast database of known malware and looking for suspicious behavior. If the cloud service finds something dangerous, it sends instructions back to the Bitdefender product to quarantine or remove the threat. This method allows for quick and efficient protection, as the cloud can process large amounts of data and update its threat database regularly to keep your device safe from new malware.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)