Have access to internet, but not to any websites -- Firewall issue?

Hi,

I am running Windows 8.1 and I use Bitdefender Total Security. For the last couple of days, I've been trying to access the internet. The router works normally with our other laptop. But with my laptop, I cannot access any website.

I checked the Bitdefender manual, and the Firewall might be the issue. I followed the directions to solve the problem.

As per the manual, I opened Bitdefender, selected Protection, clicked Settings under Firewall. Under Application Access, nothing is listed. The same goes for Rules, Network Adapters and Settings.

I've tried rebooting my laptop several times without success. Do I need to uninstall and reinstall Bitdefender? Please help!

Thank you,

Akeakamai

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Comments

deadshot

Hi! First you got to be sure of the fact that this issue is due to Bitdefender and not from your end. Go to the cmd line and try pinging to the site that you want to access. Under Firewall of the Bitdefender Gravity Zone Check for all the configurations in place. You can compare the one you have with the default configuration for noticing any changes. It might be the issue related to the networks, adapters Or Even the RULES that was set. If none of the methods work you can uninstall and reinstall the Bitdefender but make sure this part be the last resort.

Alexandru_BD

Hi @deadshot I think @Akeakamai is using a home solution and not Gravity Zone, since he mentioned Total Security in his post.

@Akeakamai what happens if you disable the Firewall in Bitdefender? If you can access the internet after turning the firewall OFF, do the following:

Re-activate Firewall.

1. Go to Network Adapters tab and set the network type to Home/Office using thedrop-down menu near its name.

2. Then, from the same Firewall Tab, click on Settings from the top-right, then for the network you're currently connected to, uncheck the stealth mode button to disable it.

If this doesn't solve the issue, go to the Rules tab and Reset Rules. Restart Windows and check if the issue is resolved.

Let us know how it goes.

Regards,

Alex

Akeakamai

Hi,

Thanks for replying.

(Just as an FYI, I am a woman 🙂)

Whether my Firewall is checked or unchecked, I have the same results when I click on the Settings link:

As you can see, all tabs are blank. I have no clue what to do.

—Akeakamai —

Akeakamai

Gjoksi

Hello.
-- STEP 1 --
Repair Bitdefender, by following these steps:
https://www.bitdefender.com/consumer/support/answer/13429/
-- STEP 2 --
If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:
https://www.bitdefender.com/links/uninstall_consumer_paid.html
It will completely remove the program.
Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.
-- STEP 3 --
If the instructions from Step 2 didn't help, follow the instructions in this step.
First, take screenshot(s) of the issue
and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
https://www.bitdefender.com/consumer/support/answer/1733/
Next, contact Bitdefender Consumer Support by e-mail:
https://www.bitdefender.com/consumer/support/help/
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
NOTE: If the log file is larger than 25MB, you can upload the log file here:
https://upload.bitdefender.net/
After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender Consumer Support.
Regards.

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