Is this real?

curryfanwarriors

Link leads to second attached image.

Gjoksi

Hello.

TBH, the e-mail looks suspicious to me.

Also, i'm a Bitdefender user since 2017 and i've never received this kind of an e-mail from 2Checkout.

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
https://www.bitdefender.com/consumer/support/help/
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.

Maybe @Alexandru_BD who works for Bitdefender can give you an explanation if the e-mail is real or scam.
Regards.

curryfanwarriors

@Gjoksi Thanks for answering! Have you ever seen this email before? Do you think it's real?

Gjoksi

Hello again.

I've seen a comment by @Alexandru_BD somewhere that 2Checkout might ask users for a screenshot from the transaction, especially if the user asks for a refund or something (can't remember), but can't find it.

Please, do not take any actions until @Alexandru_BD or Bitdefender Support confirm that the e-mail is real and the reasons why you received that e-mail.

@Alexandru_BD will be back in the office on Monday and i'm sure he will handle the situation. Or as already stated, you could chat with Bitdefender Support.

Regards.

Flexx

Alternatively, get in touch with 2Checkout support by visiting https://www.2checkout.com/contact/reviews-and-complaints/ and filling out the online form with the ticket ID that is shown in the email you shared above. In your case, the ticket ID is 238946324.

Regards

Alexandru_BD

Hello,

That would be the actual order number and the email is legit as well. In some cases, when there's a mismatch between the payment information and the billing address, or if some bank details have recently changed and were not updated in 2Checkout as well, prior to the actual transaction (during automatic renewal orders especially), the vendor may request for additional information to validate the transaction and update the payment details in their records. The order in question will be pending with an 'unverified' status until the verification process is completed.

This may also happen when placing a new order, if some of the payment details are incorrect, or if the payment method is subject to additional verification, for example we noticed that the vendor may sometimes request further details when AMEX is used. But this is not a general rule, it may be requested at their discretion, to enforce security measures aimed at preventing unathorized use of payment information.

Your 2Checkout account is created automatically when you place the first order through our page, so the welcome email refers to that. It’s a secured platform that centralizes all shopping activity for users who have purchased software from Bitdefender from the official website. However, since you have received the 2nd email where you are asked to provide additional information for your purchase, I suspect the account was not yet created, hence the error message displayed when you click on that link.

Based on my findings, the order settled in the meantime and you have also activated your Bitdefender product successfully. Please confirm if everything is alright now.

Regards,

Alex

Gjoksi

@Alexandru_BD

Thanks for the explanations, buddy. Cheers.

Alexandru_BD

Cheers @Gjoksi, most welcome, hope it helps people in the future as well. 😊