Internet adversely affected by Bitdefender for iOS

ike185 · 2024-06-14T19:20:36+00:00

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I'm happy to report that after two years plus of not running Bitdefender on my iPhone X, it seems the battery drain had been fixed. I did not notice significant battery issues and percentage usage was under 15% from 80% a few years ago.

However the new issue is that my internet surfing is severely reduced since installing the app. Just loading google.com took too long to load. Tried on my Mac and google loads in moments. Immediately I uninstalled bitDefender for iOS on my iPhone, google loaded in an instant and other apps also within moments. Therefore, I have uninstalled it again. Will try again in future and hope it is fixed.

Anyone experience similar issues?

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Comments

Flexx

https://community.bitdefender.com/en/discussion/100146/internet-adversely-affected-by-bitdefender-for-ios

Kindly have a look at the stated link: https://www.bitdefender.com/consumer/support/answer/84108/

Currently, there are no developers on the forum who handle iOS-related queries. The Bitdefender staff available on the forum includes a representative for providing support for Bitdefender business products, a Windows developer, and an Android developer. Bitdefender forum administrator @Alexandru_BD also monitors the forum. For iOS-related issues, kindly contact Bitdefender support directly.

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

Regards

ike185

@Flexx Thanks will do.

@berlingroft Thanks. I uninstalled it. Will try another time.

Alexandru_BD

Hello @berlingroft & @ike185,

I guess it's time to address the elephant in the room. 😅

So, it turns out that page loading becomes extremely slow with Web Protection enabled and this unwanted behavior is currently being investigated by the development teams. Based on our findings so far, this happens with both WiFi and mobile data and a reinstall doesn't solve the issue. The only temporary workaround is to turn OFF Web Protection. I know this defeats the purpose of having BMS, but bear with us a little, as the engineers will come up with a fix shortly.

Thank you for your patience and understanding. As soon as we have news, I'll post them here.

Regards,

Alex

legalogo

Hello, are there any news about this issue? I still have the issue that sometimes the connection is slow and sites stuck loading. Disabling web protection and enabling it again does temporarily solve the issue.

Alexandru_BD

Hello @legalogo,

Check if reinstalling the app solves this. Uninstall the Bitdefender Mobile Security app, restart your device and reinstall the app from the App Store. Installing the latest iOS updates is also recommended.

If reinstalling doesn't solve the issue, contact Bitdefender support for further assistance. They may have specific troubleshooting steps for what you are experiencing. The contact link is available above on this thread.

Regards

homtanks5

You're not alone! Others report similar internet slowdowns with Bitdefender for iOS. Consider disabling Web Protection or uninstalling the app for now as a workaround.