Bitdefender permanently broke my System Restore feature how to fix?

Cobson · February 20

So normally bitdefender blocks you from using system restore, so you need to uninstall it when you want to goto a previous restore point

However I did a system restore twice, and the first time it restored old bitdefender files, and those bitdefender files blocked me from restoring the 2nd time (to a different restore point)

i entirely have removed everything i could of bitdefender, however when i try to do a system restore, i get an error saying an anti-virus is blocking my restore, and i think bitdefender did not properly remove itself from my computer, also on top of that Bitdefender won't reinstall on my computer when I try to reinstall it, it just puts on the "Bitdefender Agent" and that's it and then glitches out of the install

can the developers make a proper uninstall tool that removes ever trace of bitdefender, because my computer is now permanently stuck with this (in the meantime i installed malware bytes as a temporary antivirus until i can get this fixed)

garioch7 · February 20

@Cobson ,

Welcome to the Bitdefender Forums. Like virtually all anti-virus and some other programs, restoring a System Restore point is usually blocked. The solution is to do the restore from Safe Mode, which loads minimal OS files. There is no need to uninstall Bitdefender.

If you are now getting a message with Bitdefender (BD) uninstalled, it is probably Windows Defender blocking the restore. Once BD is uninstalled, Windows Defender will activate itself.

I have not heard of issues with the BD Uninstall tool. May I suggest that you contact BD Support and supply the requested logs? Chat is the fastest way to reach them; the phone is not toll-free.

https://www.bitdefender.com/consumer/support/

Malwarebytes is not a genuine anti-virus program, despite their advertising. Check to make sure that Windows Defender is active and that Malwarebytes has not turned it off, which it likes to do by default. Go to Malwarebytes, Settings, Security, and then scroll down to "Windows Security Center" and toggle that to Off to reactivate Windows Defender.

Good luck. Have a great day.

Regards,

Phil

Flexx · February 20

https://community.bitdefender.com/en/discussion/98878/bitdefender-permanently-broke-my-system-restore-feature-how-to-fix

Kindly perform the following steps and see if they help you in any way:

1) Uninstall the Bitdefender product using the Add/Remove Programs option in Windows.

2) To remove any remaining files, download and run the Bitdefender product uninstaller from this link: https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2023_Uninstall_Tool.exe

3) Restart your PC in safe mode. You can follow this guide: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

4) As soon as the desktop opens, assuming your Windows drive is 'C,' open the following locations in the 'Run' command (Windows icon + R) one by one:

C:\Program Files (delete any folder with the name bitdefender)

C:\Program Files (x86) (delete any folder with the name bitdefender)

C:\ProgramData (delete any folder with the name bitdefender)

C:\Users{your PC name}\AppData\Local (delete any folder with the name bitdefender)

5) Open the Run command and execute the following commands one by one:

temp - delete all the files in the folder

%temp% - delete all the files in the folder

prefetch - delete all the files in the folder

6) Open the registry editor through the 'Run' command (Windows icon + R) and then type 'regedit.' Once the registry editor opens, click on 'Edit' -> 'Find,' and make sure to checkmark 'Match whole strings only.' Type 'bitdefender' in the search box and click 'Find Next.' If any file or folder with the name 'bitdefender' is found, delete it. Continue searching the registry and deleting until the search reports no registry keys found. Restart your PC in normal mode by unchecking the option you selected to run the system in safe mode, and then click 'Apply.'

7) Remove devices from your online Bitdefender Central: https://www.bitdefender.com/consumer/support/answer/2795/

8) Download the online installer for your respective Bitdefender product from the links provided below:

Bitdefender Antivirus Plus: https://download.bitdefender.com/windows/installer/en-us/bitdefender_antivirus.exe

Bitdefender Internet Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_isecurity.exe

Bitdefender Total Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_tsecurity.exe

Once your respective Bitdefender product is installed, a Bitdefender dialogue box will open. You will need to log in with your registered Bitdefender Online Central details, and after a successful login, your product will be synchronized with your Bitdefender Online Central account. Therefore, your product will be registered and activated with Bitdefender Online Central automatically.

If the issue persists, kindly contact the Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Depending on the product you've selected and the type of issue you're facing, you can get in touch with a support representative via email, chat, or phone.

If you choose email, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket number you received on your registered email:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.

Regards

Cobson · February 22

https://community.bitdefender.com/en/discussion/comment/335014#Comment_335014

Is there a link to an offline installer?

Also I think i found the problem, I cannot delete "C:\Program Files\Common Files\Bitdefender" for some reason, and this is blocking the install. When I try to delete it I says I need admin access, which I am the admin