Kindly follow the steps provided in the link below.
https://www.bitdefender.com/consumer/support/answer/11311/
If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
To get an immediate update, kindly use the chat option. Also, ensure that no ad blockers or privacy extensions are enabled in your web browser, as they may prevent the chat window from appearing.
Bitdefender support may request diagnostic logs and will guide you through the process of generating them.
Regards
I've tried all the official tutorials, but the problem persists. I can only connect to Bitdefender VPN after first connecting to another VPN. This clearly defeats the purpose of subscribing to it in the first place.
Good news—I successfully connected to the VPN after manually configuring DNS using one of the IP addresses from the tutorial images. However, there's another issue: manually set IPv4 DNS is easily detected and blocked. This means it quickly becomes unusable. I'd like to ask whether Bitdefender VPN also supports the IPv6 protocol, as it's less likely to be detected.
Hello,
One of our members actually asked about this a few months ago:
It will come.
