How can I get notified when an agent loses connection to the management console?

qbitnet

I deploy Bitdefender through Syncro and I've noticed that occasionally I come across an endpoint that has lost connection the the management console. I don't receive any notification in Syncro or my email when this happens. Syncro even tells me that Bitdefender is installed and working just fine. Is there a way to set this up either through Syncro or Gravity Zone?

Andrei_S Enterprise

Hello @qbitnet ,

From GravityZone console you can set up a scheduled report to run as frequent as you like (for example daily) which will include offline endpoints for more than 24h.

This type of report is called: Update Status

You can find more details about it in this article:

https://www.bitdefender.com/business/support/en/77209-88549-report-types.html#UUID-401620f6-be5a-e2f6-1f59-072feb00452c_section-idm4578928752059233693651762331

Also, you can check our Create Reports articles that provides a step by step guide on how to quickly create a report:

https://www.bitdefender.com/business/support/en/77209-88553-creating-reports.html#UUID-aba2f98a-9d4a-5637-972b-9186fae6540d

Kind Regards,

Andrei

qbitnet

Yup this should do it. Thank you!