Google redirecting to Bing

ashleighh2o

Hi. Google (not Google Chrome) has been redirecting to Bing for a while and doing online research and everyone said it was because of a malware. They suggested I installed security software, which I did-Bitdefender. Even after running a full scan it still redirects. Can someone please help?

Flexx

https://community.bitdefender.com/en/discussion/97813/google-redirecting-to-bing

Kindly check if the following steps help you:

1) Restart your PC in safe mode. You can follow this guide: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

2) Open the Run command and execute the following commands one by one:

temp – delete all the files in the folder.

%temp% – delete all the files in the folder.

prefetch – delete all the files in the folder.

3) Restart your PC in normal mode by unselecting the option to run the system in Safe Mode, then click 'Apply.'

4) Reset your web browsers:

Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en

Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/

Opera: https://browsersolution.com/reset-opera-browser

Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/

Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-

5) Reset the Windows host file to default. You can find instructions here: https://support.microsoft.com/en-us/topic/how-to-reset-the-hosts-file-back-to-the-default-c2a43f9d-e176-c6f3-e4ef-3500277a6dae.

6) Run Disk Cleanup using this guide: https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68.

 

If the issue persists, please contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/. Depending on the product you've selected and the type of issue you're facing, you can get in touch with a support representative via email, chat, or phone.

If you choose email, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket number you received on your registered email:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are large, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users). Alternatively, you can ask the support team to provide you with the online link and password for Bitdefender Cloud, where you can upload the logs and share the upload link with the support team.

The support team will reply to the same email within the next 24-48 hours, excluding weekends.

Regards

lynjones2001

I have this problem (redirecting searches to Bing instead of Google) on my Android phone: the advice given to ashleighh2o doesn't help - it's all about what to do on a computer. I have Bitdefender on my phone and have run a full scan (twice) with no effect. Advice elsewhere suggests strongly that I have "browser hijacking virus", and that a good antivirus should remove it - but Bitdefender doesn't seem to. Am I doing something wrong? Note: I have checked the default search engine (set to Google); and uninstalled and re-installed both Firefox and Chrome (it happens on both). Any advice?

Flexx

https://community.bitdefender.com/en/discussion/comment/342672#Comment_342672

Kindly create a new post for your query. You are replying to a post dated back to the year 2023. This post is closed for further comments.

Regards