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Direct contact email for Bitdefender the Company?
Hi all As the title says, does anyone know an email for Bitdefender HQ? I want to lodge a formal complaint but I am unable to find any details? I do not want the Customer Service as it is that what I want to complain about. Many thanks
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Is there anyone in Bitdefender to chat with?
I can't find any info of my account. When do i renew? What service am i receiving? How much is it?
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Does anyone knows this site?
Hello. I'm a Bitdefender Antivirus Free user. I use Honeygain, hoping that I'll gather some bucks. The Honeygain installed on my PC tried multiple times to access this address: https://tracking.tarsanmedia.in/ Bitdefender Antivirus Free saw it as a pishing page and blocked the attempts (until now there were around 15…
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I received an email with attached pdf claiming to be from bitdefender.
I received an email with attached pdf claiming to be a receipt from bitdefender. This pdf congratulated me on renewing my subscription (even though its not due for another 3 months). It also listed the amount as being $667, which is far higher than my actual subscription. I didn't click on any links but did open the pdf in…
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Forgot Password Manager master password
I am using the trial version of Bitdefender Password Manager. I have forgotten the master password and never wrote down the recovery codes, my bad. If I purchase password manager, will I be able to get a new master password/recovery code?
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Bitdefender is blocking and detecting uTorrent as a threat
I've tried adding uTorrent.exe to exceptions and no luck, whenever I run the program it says "disinfection in progress" and "threat detected".
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Advanced Threat Defense disabled
I have recently installed Bitdefender on 2 of my devices so far, having moved over from Kaspersky. For my desktop which runs Windows 7, I show a threat warning that Advanced Threat Defense is disabled. I clicked on "fix issue" but 2 days later, it is still showing as "Applying remote fix on your device'. I cannot figure…
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Issues with BD locking up Keyboard after scan
I have been using BD now for over six years and never once have dealt with this issue before. Everytime my scan starts and I am not using my keyboard ( IE Watching movies/tv shows steaming) My Keyboard will no longer be responsive and I have to unplug and replug it back in. Same story when I get up in the morning and go to…
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Websites erroring out
I just uninstalled Kapersky and loaded Bitdefender and am having all kinds of trouble. My OS is Windows 11 and PC. I use MS Edge as a browser. When I click on a link from my news page or try certain websites (i.e. Facebook) it tells me MSN shut it down. I have tried restarting my WiFi, Modem. computer to no avail. I'm…
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Was my computer hacked?
Just as I returned from vacation I found that my primary credit card was declined. It was still in my possession however it had been used in vancouver and in toronto only hours apart. According to the card company my user name , password, and phone no for the card had been changed. When I arrived home I found that I had…
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How do you search the notifications to see if a specific site was blocked or had a notification.
Since getting Bitdefender I am getting all sorts of sites blocked. Bitdefender functionality has these problems. When it blocks, it doesn't say the URL which it is blocking. I get these messages that 4 things were blocked but not which ones. I don't see anyway to search the notifications for a specific url. I have just…
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Bitdefender Password Manager Not Going Across All Devices
I decided to use the Password Generator while on my home PC. I cannot get it to utilize the password to access my gmail account across my other PC. Does anyone have a simple fix for this?
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I would like to delete all the assets and rediscover them how do I do this
I am new to a company using Bit Defender and it appears that it has not be managed since the tech before me left the company. I would like to delete all the assets and rediscover them to try to get a fresh look and establish a baseline. How do I do this?
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Does anyone know how to get Bitdefender Central to change their email system
I have tried to change my email on my account, which requires a confirmation from the new email. I have tried resending it multiple times, but either Bitdefender is on a spam blacklist, their server is down, or Bitdefender itself identifies it as potentially dangerous. Go figure. Great job Mail Sysadmins.
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BUG ALERT! MasterCook Sync on my PC does not work unless I uninstall BITDEFENDER
I put mastercook.exe and its sync app in the exceptions for the firewall, I'm not using the VPN. According to the MasterCook folk and the BitDefender articles, this should all those 2 apps to penetrate my firewall, I turned off my firewall, and it is still not working. I uninstall BITDEFENDER and the application works…
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Is there a Family Plan for Bitdefender Digital Security?
Looking to add protection for both the wife and I.
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Family Cover?
I'm looking at different services, does BitDefender include my family (wife and children)? in its Identity offering?
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Trojan detected and then disappeared
A BD scan today flagged up trojan.heur.snakey.1.gen but hadn't taken any action. While I was researching it online the scan report and Notification just disappeared?? Another scan didn't flag it. I a little worried that BD may be compromised. I applied password control to changes in BD but e.g. the criteria for scanning…
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I received a letter from a hacker. The sender is me. What should I do?
Details of the message from the hacker. [full message deleted by admin due to inappropriate language] Ask for opinions from experts I check for malware every week. Malware detected I immediately followed Bitdefender's instructions. Should I believe the lies? Because I don't see any evidence files. There are no photos. I…
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Adding Mobile Security to Internet Security subscription
I have Single user IS subscription and want to get Mobile Security for my android phone. Which is best way to do it - Upgrade to subscription that includes Mobile Security or just purchase separate subscription for Mobile Security.
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Detecting Game As a threat
I've encountered an issue with the recently downloaded Delta Force Alpha game on my laptop. Despite adding the entire game folder as an exception in Bitdefender, the antivirus software continues to flag it as malicious during gameplay. Furthermore, after restoring the files, I'm unable to launch the game, forcing me to…
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system slow down
"I've noticed my Bitdefender antivirus has been slowing down my computer significantly during scans. Are there any settings or optimizations I can adjust to reduce the performance impact while still maintaining strong protection?"
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Support Brave Browser
Hi, I know this was requested before but just today the AV vendor ESET has officially added support for Brave Browser. Actually, ESET was already doing HTTPS Scanning/Encrypted web scan on Brave but with the latest update it now officially supports it. Bitdefender can block known malicious/phishing sites accessed in Brave,…
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Parental Control is not working
Parental control on my kids computer hasn’t been working for months. I’ve reinstalled multiple times. It doesn’t read the time he’s spent playing. Allows him to play at all hours of the day. I’m very frustrated. I liked the old version because it actually worked.
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Account says I have subscription to password manager and activated. But how do I know?
I dont get it. Why isn't my password manager highlighted as a selection on my central screen? How do I know it is actually activated? Does it have a menu function, if so how do I reach it?
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How to get the one code activation after renewing the subscription
Hi all, I'm a visually impaired user and I navigate using voiceover and I'm experiencing some trouble in installing again my subscription for Bitdefender Central. Could someone please let me know how I can get the activation code or in general how to install the antivirus? The first time someone else did it for me but I'm…
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Error Initializing Scan?
Hi I’ve just ran my first system scan on my Windows laptop. Looked ok but after 5 minutes a box opened, then disappeared and the scan kept running as if ok, in fact it’s still running 26 mins. I am paranoid as my ex is tech savvy, I really worry about keyloggers. Our son spends 1 week alternating between us and our home…
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How can I get rid of Safepay?
How can I get rid of Safepay?
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Bitdefender not working on Phone
Hello, I bought bitdefender so i can protect 3 devices. Activation worked fine for my pc and laptop, but when I tried to add it on phone via link or QR code from Bitdefender central it just downloads the app on phone without giving it any protection. Phone app also asks me if I want to buy and extend my protection. In…
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Is this real?
Link leads to second attached image.