I currently subscribe to Bitdefender Ultimate Security Plus and want to move to Bitdefender Premium Security and extend my subscription. How do I accomplish?
@Alexandru_BD
Hey, buddy.
Well, if you take a closer look at the post, he/she wants to downgrade from Ultimate Security Plus to Premium Security, not to upgrade from Premium Security to Ultimate Security Plus to Premium Security. Am i correct?
Next, have you ever thought that maybe the OP wants to move from Ultimate Security Plus to Premium Security before the actual Ultimate Security Plus subscription expires? That he doesn't want to wait for that Ultimate Security Plus to expire?
Also, let's say he/she payed 100 USD for Ultimate Security Plus, and Premium Security costs for example 50 USD. Maybe, the OP doesn't want a refund for those 100 USD, but all he/she wants is Premium Security for 50 USD and an extended subscription of Premium Security for the other 50 USD left.
Can this be done by us, here on the forum, or by you? I guess not. That is why i asked him/her to contact Support.
Finally, my advice to @lew39 would be to ask for a refund for Ultimate Security Plus, by following these steps:
https://www.bitdefender.com/consumer/support/answer/7217/
and then purchase Premium Security, or maybe contact Support as already suggested.
NOTE: You may obtain a refund within 30 days of your initial purchase or of the automatic renewal date.
My advice to @Alexandru_BD would be: Next time, when arguing with me, you better call saul for help.
🤣😂😀
Hello. ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s). So, i think that your best option is to contact Bitdefender Consumer Support by chat, telephone or e-mail: https://www.bitdefender.com/consumer/support/help/ Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7. NOTE: Bitdefender telephone support is not toll-free! Regards.
Hi,
@GjoksiI think we can provide some generic guidelines on this, it's the scenario where two subscriptions are not identical.😉
@lew39 to upgrade, you'll have to place a new order, preferably closer to the expiration date of the existing subscription. This way, no validity will be lost. Since the products are not identical, any remaining validity from the existing one cannot be merged with the new one. My personal advice would be to purchase Ultimate Security on the day Premium Security expires, you can activate the new subscription then, and the already protected devices will be transfered automatically to it, once the outgoing subscription expires. This will also be reflected in Bitdefender Central and in-product.
Also, since we are talking about different products, each has its own renewal flow, so make sure to disable the automatic renewal feature of the Premium Security subscription, if enabled, so that it doesn't renew, since you'll renew and upgrade manually. You can find more information on subscription management in the articles below:
https://www.bitdefender.com/consumer/support/answer/1715/
https://www.bitdefender.com/consumer/support/answer/105577/
https://www.bitdefender.com/consumer/support/answer/29081/
I hope the information is helpful.
Regards
Ok, I missed that part where the OP requested a downgrade, basically. Sorry for that. I think a refund won't be possible because according to my findings, the renewal of Ultimate Security Plus took place 3 months ago. So, the subscription can be kept until it expires and you can disable the automatic renewal feature so that it doesn't renew, and when it expires, you can purchase a brand new Premium Security subscription and start using it. But may I ask why do you wish to downgrade now @lew39 ? Ultimate Security is the superior tier after all and it's already paid, so you can benefit from its included features until its expiration, then downgrade. At least this is what I would do..
@Alexandru_BD , you haven’t been reading my emails very closely, or I’m not explaining it very well. I am not and I repeat. I am not looking for a refund. II am looking to change from ultimate plus to premium security. You ask why? I do not like the Personal protection component by Trans Union. It does not compare with the product I was using II want to transfer to premium and use the residual amount of money that I have left toward the new premium and possibly extend my subscription I understand Your position it comes directly from the Bitdefender I do not want to leave defender I have been a customer for years. I just do not like theproduct that you have coupled with total security and VPN. If bit defender is so concerned about losing revenue we have a bigger issue, however if bit defender forces me to disconnect and stop using ultimate plus and purchase another product that says a great deal. I have already discontinued auto renew. I thought the transition union product would fit my needs, but it doesn’t!!!!!
Got it, things are much clearer now. Thank you for that. My position was solely advisory, it's not official, that's for the Support teams to say, because I don't have access to your accounts nor purchase history, so I can only present some options that may be on the table. Perhaps the Support teams can convert your subscription, but I can't guarantee this, you'll have to get in touch with them, tell them the reasoning behind the desired change and see if they can downgrade the running subscription given the circumstances. They migh be technically limited to do so, or they could do it, I can't really know for sure.. But I know that before the plans, and therefore the new portfolio, there was more room for maneuver and adjustments could be made to ongoing subscriptions, under certain conditions and with an exceptional nature. As such, I recommend that you contact them and try to find a solution together. If the order was within the 30 day refund period that would have been the easiest way to do it, hence my suggestion, but since it's already 3 months old, this removes the option, so they'll have to think of something else, if anything can be done.
And no, nobody is concerned about losing revenue (if this was a reference to the refund).😊 There's a reason behind the fixed timeframe in which refunds can be issued. And this usually applies in any industry, not only in ours. Once a sale passes the refund window, the revenue is considered earned and can no longer be reversed without complicating the company’s financial statements. Under financial regulations, companies must estimate expected returns. After the refund period ends, a company may have recognized the revenue fully, and issuing a refund after this point requires re-opening closed accounting periods, which is often not allowed or creates audit risks. Here's some insight on how these things work. Businesses routinely close their books monthly, quarterly, and annually. After a period is closed, adjustments require revisions to previously filed financial reports, changes may trigger re-audits, which are expensive and time-consuming, and some accounting systems technically lock past periods to prevent modifications, which I believe to be the case here as well. Therefore, refunding money for an old transaction may not be permissible administratively or legally…it's not about losing revenue, it's about certain limitations and abiding to the regulations in effect.
Thanks
I just got word that the Support teams cannot upgrade or downgrade directly products from the new portfolio or those that include VPN from the old portfolio. Therefore, the only solution (apart from keeping Ultimate as it is) would be to purchase a new Premium Security subscription, activate it in Bitdefender Central and afterwards they can cumulate the validity with what's left from Ultimate Security.
@ Alexandru_BD
I am reaching out because I am completely frustrated with the current situation. Although it may not seem like it, I truly appreciate your involvement in this matter. When I first installed Bitdefender Ultimate Security Plus, I encountered multiple issues just trying to add a new credit card account, which required several support engagements. I attempted to contact Bitdefender support for assistance, but it became so challenging that I eventually emailed the VP who supported your product. Unfortunately, TransUnion informed me they couldn't help, and I couldn't find anyone within Bitdefender to assist either. Finally, after two weeks, the application started to work on a Sunday. It is concerning that Bitdefender doesn't seem to realize they're dealing with people's finances. I never received any acknowledgment from the Bitdefender staff. It seemed to me that this Ultimate Plus product was new, and the Bitdefender technicians were understaffed and still learning about it as well. Regarding the current issue, I've had an open ticket for almost three days now, and the only person I've spoken to is you. I haven't received any response from the product staff, and I'll give it another day before I decide my next steps. If the situation doesn't improve, I may have to uninstall all my Bitdefender products supporting Ultimate Plus and reassess my options.
Thanks,
@Lew39
I want to thank you once again for attempting to assist. @Alexandru_BD has a better understanding o f the situation. I have replied back to him. I've waited almost three days to hear back on an open ticket. I'll make a decision on next steps tomorrow
I'm really sorry to hear that and I'm trying to find a solution for you. But it's not in my power to make any changes to your subscription, what I can do is reach out to my colleagues from the Support teams and ask them to follow up on your open cases (as I understand you have 3 tickets open, two for the commercial team and one for technical). I did just that and you'll hear from them soon, however, I can't guarantee a satisfactory resolution since this is out of my line of work..
I appreciate your patience and understanding and I hope this can be sorted out.
I totally understand and appreciate your help. There is not a doubt in my mind that they’ll be a resolution.
@Alexandu_BN
changed over and we agreed that they would add subscription time with ultimate onto the premium. I’m just waiting. Thank you for all your help.Thank you for all your help.
