how to remove unwanted virus/ malware

thehandwerker

Bit Defender has blocked multiple attempts to access my system from

***

I do not know what it is but one blog suggested it to be a trojan. Does anyone know what it is, is it cause for concern and how do I get rid of it.

Thanks in advance

thehandwerker

*** EDITED: File(s) and/or URL(s) removed by @Gjoksi
"Posting malware samples and /or URLs is not allowed in the community! Do not post direct links to any executable files, malicious/suspicious software or websites in threads, comments or private messages, even if you think the software or site is clean and incorrectly detected by Bitdefender."

Gjoksi

Hello.

Follow the steps from this article:

https://www.bitdefender.com/consumer/support/answer/2574/

Next, scan (and disinfect, if needed) your PC with Bitdefender Rescue Environment:

https://www.bitdefender.com/consumer/support/answer/29132/

Finally, restart your PC and see if the issue has been solved.

If the steps provided above didn't help, do the following steps:

First, take screenshot(s) of the issue.

Next, create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Finally, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

NOTE: If any of the log file is larger than 25MB, you can upload the log file here:

https://upload.bitdefender.net/

After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender Consumer Support.

Regards.