Conflicting VPN message

Paul L

When connecting and getting a 'Connected' message in the Location box the 'Your IP is exposed message remains in the bottom right hand box. What is going wrong. FAQs do not help me to unistall/Reinstall Bitdefender VPN.

jennie258fitz

Here are some steps you can take to troubleshoot this issue:@aarp membership login@aarp membership login

Troubleshooting Steps:
Check Your VPN Connection:

Ensure that you are indeed connected to a VPN server by checking the server location and status in the Bitdefender VPN interface.
Try switching to a different server location and reconnecting.
Verify IP Address Exposure:

Visit a website like whatismyip.com to check if your IP address is still visible. If your IP address is still visible and does not match the VPN server's IP address, then the VPN may not be functioning properly.
Restart the VPN and Device:

Sometimes, simply restarting the VPN application and/or your computer can resolve connectivity issues.
Update Bitdefender VPN:

Ensure that you have the latest version of Bitdefender VPN installed. Outdated software can sometimes cause issues.
Check for Leaks:

Perform a leak test to check if your real IP address is exposed. You can use websites like ipleak.net or dnsleaktest.com to see if there are any DNS or IP leaks.
Firewall/Antivirus Settings:

Make sure that your firewall or other antivirus software is not blocking the VPN. Sometimes, other security software can interfere with VPN connections.
Reinstall Bitdefender VPN:

Uninstall:
Go to your system's settings (Control Panel on Windows or System Preferences on macOS).
Find the list of installed applications and select Bitdefender VPN.
Click on “Uninstall” and follow the prompts to remove the application.
Reinstall:
Download the latest version of Bitdefender VPN from the official website.
Install the application and follow the setup instructions.
Contact Bitdefender Support:

If none of the above steps resolve the issue, you might want to contact Bitdefender customer support for further assistance. They can provide specific guidance based on your situation.

ggrreegg

Re: VPN not recognizing IP address: I have tried everything in the error codes (2 & 9), the community forum, the internet, shutting down the router, the computer, uninstalling and reinstalling the program, etc., etc., at least three times to solve the problem I am having. I am not a computer expert, nor am I a total dummy. This stuff shouldn't be this complex. I have Bitdefender Total Security that includes the VPN module. The module is not working properly. I am using the IPv4 protocol as it does not seem to work with IPv6. That's fine, but how do I get the relay agent (BD VPN) to talk to the DHCP Server so the VPN will use the BD server? Also: "If none of the above steps resolve the issue, you might want to contact Bitdefender customer support for further assistance. They can provide specific guidance based on your situation." So how do I contact Bitdefender Support for this? No button on this page!