Help with Password manager for Android

I'm a new convert to Bitdefender from Kaspersky. I've successfully loaded Password manager on my Windows computer and my Pixel phone. I can't get it working on my Samsung S9 tablet.

I downloaded the software and get to the step where I need to choose a Master Password. I tried the password I used on my windows computer and when that didn't work, I tried new ones. The system wouldn't accept anything.

I tried asking for help from Bitdefender customer service. Totally unresponsive. Can anyone tell me how to get through this problem,? Or is there some hidden Customer service phone number?

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