Client's AV is expiring?
Hi, we have multiple companies in our GravityZone and we are having random clients expire, even though they are set to a monthly subscription. How can I fix this, or even determine the problem??
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Answers
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Hello @James H ,
Please check the following article for potential reasons that would explain the clients expiry license
Ensure that those clients do not have a Subscription End Date set which is reached, the auto-renew option is enabled or any other condition that might be set at the licensing level as per the article shared.
If you still are unable to pin point the route cause, please open a case with our Enterprise Support Team for assistance.
Kind Regards,
Andrei
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