Leage of legends gets blocked by Bitdefender

StanleyS

This is really outrageous. This happened a lot of times. It blocks the loading screen before a game starts.  I need to turn off every protect except anti-virus. You know what's worst? I even did a lot of exepctions for the game but it doesnt help at all. Im using Bitdefender Toal Security

Alexandru_BD

Hello @StanleyS,

Sorry to hear this. Did you manage to find out exactly what security module is interfering with the game? This can be identified by temporarily disabling the security modules in Bitdefender one by one and testing the game after each deactivation. Full procedure here. Exceptions were set for Online Threat Prevention, Antivirus and Advanced Threat Defense (.exe file) as well? Are you also using the Game Profile? Is this the only game that's displaying this behavior? In the event the usual troubleshooting methods didn't help, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this.

You can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

If possible, kindly follow up with the community and let us know what was blocking the game.

Thanks,

Alex