Why does Bitdefender open itself multiple times at startup?

hgheiss

Every time I start my iMac, Bitdefender opens itself at least twice putting multiple app icons in my task bar. This morning it opened four times, and I now have four Bitdefender apps open. This is maddening. Does anyone have a solution to fix this? Thanks.

TaxiMagicien42

Good evening @hgheiss

To try and help you solve your problem, I suggest you uninstall and then reinstall Bitdefender on your iMac.
I invite you to check out the Bitdefender support articles below, which explain how to uninstall and reinstall Bitdefender on your iMac.

https://www.bitdefender.com/consumer/support/answer/1784/

https://www.bitdefender.com/consumer/support/answer/3478/

If your problem persists, you can contact Bitdefender support from the page below:

https://www.bitdefender.com/consumer/support/

Follow the on-screen instructions and select the desired communication channel (chat, phone or email). For a quick contact, use the chat.

If you opt for email contact, you will need to fill out a form and then receive an email with an incident ticket number related to your request.

Please keep us informed.

Regards,

Alexandru_BD

Hello @hgheiss,

Are there multiple users on the machine? What version of Antivirus for Mac do you have?

hgheiss

I live alone, so I am the only user on this iMac computer, running Vertura version 13.6.9.

I am using Bitdefender version 10.2.0.9.

Another helpful soul on the internet suggested that I try uninstalling Bitdefender and then reinstalling it. I did that about 30 minutes ago, and I now have two versions of Bitdefender running simultaneously. I guess that's a slight improvement, since before I had four versions of Bitdefender running simultaneously.

Alexandru_BD

I understand, thanks for following up. Ok, try this: uninstall, restart in safe mode, login, reboot normally, download a new agent from central with bootstrap, install it.

Let us know how it goes.

Regards,

Alex

Flexx

https://community.bitdefender.com/en/discussion/comment/343815#Comment_343815

To add, after a successful uninstallation, when you proceed with reinstallation, make sure to first remove your current device from your Bitdefender Online Central account by following the procedure in the link stated below.

https://www.bitdefender.com/consumer/support/answer/2795/

Regards