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Samsung Smart blocks spam calls, but I don't see Bitdefender blocking?
Do I need to turn off Samsung Smart Phone somehow. I was hoping to see Bitdefender out preforming Samsung. I'm using a Samsung Galaxy S10e, SM-G970F/DS . I get at least two spam calls a day, I can't even answer my phone unless they are known. I see in BD it asks me to add a spam call to a list. Really? I should copy a…
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Hundreds of new false positives
Bitdefender just updated two hours ago and I all of the sudden have hundreds of legit files that were pushed to quarantine and all saying they were infected with Gen:Dump:Generic.Dacic.5943.FF91B469 These are things like adobe and even some windows programs. Is anyone else having this problem? I have to now go and fix…
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Blue Iris Software Remotely...
I have been using Blue Iris Software for several of my local ip cams. Yet, after installing Bitdefender I am unable to view my cameras remotely. Any step-by-step advice on how to configure is greatly appreciated… Internet Status:
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Como desativar proteção de escrita dos dispositivos de armazenamento
Estou com problema nos meus dispositivos de armazenamento, conectei uma pendrivre no computador onde esta instalado o agente, aparece a opção que não ter permição para gravar ficheiro, do computador para a pendrive. para alem desta opção aparece também aparece a informação que o seu computador esta protegido contra escrita.
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Why can't I access the internet when connected to my home internet provider? (T-Mobile)
I can access the internet when on a different WiFi or my hotspot. I set up an alias WiFi name and that worked for a while, but within a week of using the new one, it too stopped working. My browser is Microsoft Edge. I've checked the proxy and firewall. No issues there
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Update to the new VPN app?
I just sprung for the Premium version of the Bitdefender VPN for my 4 devices for unlimited traffic. I get a message to update to a new VPN app. I doubt I need the features (kill switch) but should I update and will it automatically apply to all devices (phones and desktop)? Or will it just cause me problems?
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Will Bitedefender detect and remove a malicious browser extension?
NebulaTachyonen is the name of the malicious Edge browser extension that removed my passwords and autofill, and prevents me from using Google, etc. Thank you.
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Man sagte mir Windows Defender würde reichen Hacker Angriff über Facebook war die Quittung.
Hallo Leute, bis vor der neu Aufsetzung meines PCs auf Windows 11 hatte ich noch Bitdefender drauf und fühlte mich da relativ sicher. Da ich mir noch einen anderen kleineren Notebook gekauft hatte, der auch mit Windows 11 schon vorinstalliert war. Hatte ich, jemand Glauben geschenkt das nur Windows Defender ausreichen…
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Activation code
Hi, I just got a new phone A36. During the setup process my Bitdefender app was copied from my old phone [A32] to my new one via Samsung default process. The app is now in trial mode and asking for an activation code that i do not have. I have removed my old phone from my subscription and centtal is showing it as…
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Extra charge for Web Protection?
I have Total Security on my Windows 10 PC with Mobile Security on my iPad Air 2. Yesterday I got a new iPad Air M3 and copied everything from the old iPad to the new via Quick Start. I don’t have VPN anywhere. Now I’m getting messages on both iPads that Web Protection is not turned on. When I try to turn it on manually, it…
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Two Macs Only Recognized as One on Central
In addition to other machines (including Macs), I have Bitdefender installed on a new MacBook Air and an older MacBook Pro. On the Central management website, it will only show one or the other machine. If I try to get the machine that's not showing (e.g. MacBook Air) to show up by re-logging into my Bitdefender account…
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Showing as product expired after 8 months
I noticed today that Bitdefender on both my iMac and MacBook was showing as 'Product Expired' - it's only been 8 months after I installed it and bought a subscription. Contacted support who were not helpful - agent tried to say that my Mac password was incorrect and that I should contact Apple. When I tried to explain that…
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Experiencing Bitdefender Technical Issues – Error Code 0x80070005
I've been facing a persistent technical issue with Bitdefender, and despite my best efforts, I haven't been able to find a solution. The problem seems to be associated with error code 0x80070005. If anyone has experienced this, kindly share your experince.
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Some remote functions greyed out
Hello, When I first had my "Bitdefender Premium Security" I could use remote commands in the Central (Mobile) App. I upgrade my plan to "Bitdefender Ultimate Security" and now I see that the remote functions are greyed out and say "disabled". When I click on one of the commands I get an error that says: "Use a subscription…
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Bitdefender support wants to use TeamViewer
I have an issue with a certificate not being signed properly I contacted support, and they have a call set up, and they want to use TeamViewer to access my machine. has anyone heard of this and is it safe to do so
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Suspicious connection blocked notification for msedge.exe to blogs.plitch.com.
Sometimes when I launch game on steam, (in my case oblivion remaster) I get notification on bitdefendeer that "Suspicious connection blocked" "msedge.exe attempted to establish a connection relying on an expired certificate to blogs.plitch.com." Is that false positive or something malicious?
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How I can install at least free version!
I'm really disappointed. I hope someone can help me and that I can get an answer without being banned 😓. I'm from a country where Bitdefender has prohibited and banned access. I've searched a lot and would truly like to use Bitdefender. Is there anything I can do?Just free version would be enough for me , how I can install…
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How do I detect or block PowerShell execution in Gravityzone?
I am trying to create a way to detect the execution of PowerShell on some machines or even block it. I tried using detection and exclusion rules, but it still didn't work.
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Someone Hacked My Ebay and Ordered Gift Cards
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SecurePass Pin
On my laptop regardless of browser (Firefox, Edge, Chrome) I keep being asked for my pin. I enter same, click 'unlock' and nothing happen. I then am forced to enter my master password. This is a new laptop and this started with the installation for the first time on 7/16/2025. How do I fix this?
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Allow Erste bank George App on kid's device
Hello I am using parental control on my kid's Samsung phone. She also has a bank card and an application called George App (Erste Bank) installed. This is a bank account for kids <14. While using the parental control, whatever setting I try, the app says something went wrong on the the login screen, when trying to log in.…
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How can i remove password protected files?
In Bitdefender system scan, it can't scan the password-protected files. I don't see an option to remove those files.
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System reboots after 07/01 update
It seems like a process called "downloader.exe" in the C:\Program Files\Bitdefender\Bitdefender Security is causing multiple reboots of my machine. The crash dump indicates: Bug Check Summary PAGE_FAULT_IN_NONPAGED_AREA (0x50) Error Meaning: A process attempted to access memory that was marked as non-paged, but the page…
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Game file blocked Black Desert Online
"The file F:\SteamLibrary\steamapps\common\Black Desert Online\resources\app.asar is infected with GT:JS.Acsogenixx.432.97FF275C. The threat has been successfully blocked, your device is safe." I click to run the game and that happened. A quick search around this might be false alarm but who knows. How to resolve this? Add…
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Unnecessary notifications about VPN
Although I have configured the VPN to connect at Windows startup and while it's fully connected, Bitdefender displays VPN connection notifications due to unsecure network. Is there any setting that prevents these alerts?
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how come when im scanning something and it asks for password it doesnt work
i know im using right password for computer is there a bit defender password supposed to use instead when scanning something? how do i know what password to use when im scanning something on computer and it asks for password
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Unsure if the detection is false positive or not.
Hi Bitdefender Community. When I attempt to download installer for MEGA desktop from mega.io, bitdefender blocked the download: As I downloaded from the official MEGA website, I'm wondering if this is a false positive detection or not. Thanks in advance.
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Bitdefender Detected APEX_Destructible_x64.dll During Steam Game Update – False Positive?
Bitdefender detected the file APEX_Destructible_x64.dll as a potential threat during an update of the game The Outlast Trials from the Steam platform. The game is from a legitimate source — it's not a crack. It flagged the file as Gen:Variant.Ulise.528046. The file was located at:…
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Unable to Access Course Videos After Install
I recently installed Bit Defender on my new computer. prior to installing I was able to watch videos included in a course from Cornell All About Birds. allaboutbirds.org I tried adding it as an exception - but it didn't change anything. I am not super computer literate, so I am unsure about this. I would like to watch the…
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How do I stop BD scanning USB-drives at every startup of my computer
I have 23 USB-disks connected to my computer and I need them all for my work. I just switched to BitDefender from another AV-solution and I get annoyed on BD who scanning all my USB-drives at every startup of my computer! How do I stop this scanning of disks that have not been changed since my last session on the computer,…