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password reset on app
Hello i want to ask you how to reset my password on app on computer. I forgot the password so now i cant change anything in the app. My email is [email removed by admin]. Thanks.
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Can you please help me troubleshoot this problem?
Hello, good morning. I’m experiencing issues with the VPN. When I’m at home, it connects without any problems, but when I'm away and connect to other networks, the VPN doesn’t activate. This happens mostly on the laptops. Please, I need your assistance.
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Bitdefender is closing my connection for Sierra chart
Hello, Bitdefender is (usually after an update) closing my connection for Sierra chart with error "windows error code 10053". I have tried to add Sierra chart to exceptions, but it doesn't work. Can anyone to help to fix that? Thanks you
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Keystroke encryption for web browsers
Could there be keystroke encryption added though driver or extension added to web browsers or the Bitdefender suite to protect a user’s privacy and security when you don’t want use Safepay.
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How can I share my Bitdefender Total Security spare licenses with family members?
Hello Everyone! How can I share my Bitdefender Total Security spare licenses with family members WITHOUT sharing my Bitdefender password with them? I recently purchased the 10 licenses version of Bitdefender Total Security 2024. The plan is to use it for 2 of my devices and share some of the remaining slots with 3 family…
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How to remove URL.Spam.Heur.4?
I am constantly getting Bitdefender popups saying that an infected file is detected, view attack timeline, etc, etc. I have quarantined and deleted all of these files, and I have run a full system scant, yet I still am getting the continuous attacks. Is there a way to more directly target these files and remove them?
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Mac OS15 - Bitdefender Antivirus issue.
I'm using a Mac Mini running OS15 and Bitdefender Antivirus for Mac is asking me to allow full disk access to allow it to run. The screen it shows is different on OS15 and I have granted access, but it is still giving me the same request on this screen - see photo. Any ideas on how to resolve this please??
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Uninstall fails removal from gmail/outlook
as a 40 year well-seasoned software/hardware electronics test engineer - air force one & department of defense experience - your installation fails removal in gmail accounts continuing to populate with "bitdefender safe" and "bitdefender dangerous" folders that have invaded my registry and gmail account even after deleting…
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Yubikey and passkey to sign in Bitdefender central
Hi Can you bring passkey/Yubikey options to 2FA sign-in Bitdefender central?
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Chromebook
Do I need any protection using Chromebook?
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Can I remove Bitdefender and install it on another laptop?
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Detected GT:JS.RogerDldr.1.8520776B in Firefox. Vírus?
Hello, good evening everyone. I had Brave, Firefox and Chrome open when this message appeared. Is this malware? Is it dangerous? BitDefender deleted it. I did a complete computer cleanup, at the end of the cleanup it detected it again and, this time, I deleted it. See the screenshots. 1- I did a complete analysis with…
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Why is it so difficult to activate a subscription
First of all, this site is very difficult to get anything done. You make it so hard to reinstall the software on a new computer. Support is non-existant. Can you not make this easier. I am never using this service again due to your problematic install. You take money without asking and you make it close to impossible for…
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Pop-up notifications
Nothing I've seen here so far addresses how to turn off the annoying pop-up notifications. I have everything turned off yet I still get pop-ups about new devices, blocked suspicious activity, etc. It's frustrating when I'm gaming because the pop-ups cause games to pause until I close the pop-up window. There is nothing…
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Safari pop up from the side of my mac every 5 mins re: A VIRUS ALERT
PLEASE HOW CAN I STOP THIS ON MY NEW APPLE LAPTOP. SOMETHING HAS UPLOADED, DON’T KNOW WHAT, BUT THIS POP UP KEEPS POPPING UP AT THE RIGHT HAND SIDE OF MY MAC EVERY 3 MINUTES OR SO. I’VE TRIED EVERYTHING INCLUDING RESTARTING, NOT USING SAFARI - BUT IT STILL POPS UP. CAN ANYONE ADVICE WHAT I CAN DO?
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Moving endpoints to another company folder
When moving endpoints to another company folder it leaves/creates a duplicate endpoint in the original location then labeling it "Moved to company …" if you were to open it. Is this normal, and what is generally the best practice when moving endpoints to another company file because it was put in the wrong one to begin…
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Get Rid Of The Ads!
Hi, I paid for this thing so I would prefer not to get ads for Bitdefender. They are an annoyance. Please get rid of them. I have attached an example below. If Bitdender doesn't want to remove the ads, maybe give us the option to turn them off. Cheers
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Suspect page
Here is the page that hacked my data: I want to signal it to all members and admins. Thank you. [*url removed by @Flexx*]
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RarSFX0\packages\installer.exe in firewall
Hello, I just got this in my firewall and I have no idea from where is this thing coming from. I started my pc after a month so I was updating windows and bitdefender itself and other games. But when it was all done I was just running full scan with bitdefender to be sure its all clean. When the scan was in the 50%+- I got…
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Printer problem in Safepay
I have the same problem that has been previously discussed unable to print from Safepay. Most annoying. windows Firewall is turned off! I was with Kaspersky before and their Safemoney did not have this problem. if this continues with Bitdefender I will more than likely go back to Kaspersky.
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Does BitDefender use similar kernel-level drivers like CrowdStrike?
Hey all - In light of the recent global outage caused by CrowdStrike and the not-uncommon nature of security vendors in utilizing kernel-level drivers for endpoint monitoring and security, I was wondering if BitDefender home products as well as GravityZone (for enterprise purposes) use kernel-level security similar to that…
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Google redirecting to Bing
Hi. Google (not Google Chrome) has been redirecting to Bing for a while and doing online research and everyone said it was because of a malware. They suggested I installed security software, which I did-Bitdefender. Even after running a full scan it still redirects. Can someone please help?
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Can the VPN "Advanced" settings icon be customized or changed?
Hi everyone, I’m reaching out to get some feedback on the icons used in the settings menu. I’m a visual person and often rely on icons to help me navigate and remember features. Currently, I’m having some issues with the icon for the “Advanced” category. For some reason, I associate this icon with religious symbols, which…
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Bitdefender Firewall
Is bitdefender firewall just pretty much a front end to the windows firewall service? So maybe bitdefender will create rules & what not but in the end its still using the windows firewall service? Why am i asking? Well i'm interesting in using some products that in the end just work by adding rules to the windows firewall.…
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Need to block malicous links on Facebook app (mom clicks all kinds of links)
My mom occasionally goes to malicious links from the Facebook app and one time Google's Home feed even contained one of them. Does BitDefender mobile pre-emptively block these links or does it block the page after clicking it? And is the paid version needed, or does free do it too? I have experience with the PC version but…
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Files Detected as Infected After Week of Being Installed?
Question is above. I downloaded an .exe file on my computer (already submitted to Bitdefenders Labs for review) about a week ago. After initial scans and multiple system scans over the week, I was getting nothing and told that my system was clean. Suddenly, the file was flagged for a Trojan last night. Any idea on why it…
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caller ID
Hello everyone. dose anyone know how to enable caller id on Motorola hyper one phone version 11. the power was turned off in my building for 5 hours which also shut my internet off .which is back on but my web protection kept turning off so I called Bitdefender customer support and I got a message saying my caller ID is…
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Error 403
VPN. I use a popular investment website. When I click on a ticker symbol it generates the following 403 Error message below. Any hints what the problem might be? Thanks! The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic…
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How can I get notified when an agent loses connection to the management console?
I deploy Bitdefender through Syncro and I've noticed that occasionally I come across an endpoint that has lost connection the the management console. I don't receive any notification in Syncro or my email when this happens. Syncro even tells me that Bitdefender is installed and working just fine. Is there a way to set this…
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Is bitdefender has phishing protection?
I use Antivirus Plus plan. But still got phishing to put my info with otp for my credit card which has transaction from Nicosia Cy around 17xx EUR. That the bitdefender is not alert or alarm to the web site that I got phishing. I found some website mention that bitdefender has phishing protection but I don't found this…