Reinstallare bitdefender dopo ripristino.

Lanz59

Salve,

ho da poco installato bitdefender sul mio sistema W.7 dove il precedente antivirus non poteva più essere operativo.

Dopo pochi giorni mi sono cambiate le caratteristiche visive delle finestre e altro del desktop.

Ho deciso di ripristinare il sistema alla prima data disponibile che era precedente alla sua installazione.

Risultato: tutto è tornato a posto ma è sparita qualsiasi traccia di Bitdefender ed è ricomparso l'antivirus precedente che avevo disinstallato, che ho subito rimosso.

Ho provato a reinstallarlo ma non è possibile perchè la centrale dice che è installato e aggiornato.

Ho ovviato scaricando una versione di prova ma ora mi scadrà fra un mese mentre ho un abbonamento per due anni. Speriamo bene.

Flexx

https://community.bitdefender.com/en/discussion/101676/reinstallare-bitdefender-dopo-ripristino

Check if the steps stated below help

1) Restart your PC in safe mode. You can follow this guide: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

2) Download and run the Bitdefender product uninstaller from this link: https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2023_Uninstall_Tool.exe

3) Now, on your desktop, assuming your Windows drive is 'C,' open the following locations in the 'Run' command (Windows icon + R) one by one:

C:\Program Files (delete any folder with the name bitdefender)

C:\Program Files (x86) (delete any folder with the name bitdefender)

C:\ProgramData (delete any folder with the name bitdefender)

C:\Users{your PC name}\AppData\Local (delete any folder with the name bitdefender)

4) Open the registry editor through the 'Run' command (Windows icon + R) and then type 'regedit.' Once the registry editor opens, click on 'Edit' -> 'Find,' and make sure to checkmark 'Match whole strings only.' Type 'bitdefender' in the search box and click 'Find Next.' If any file or folder with the name 'bitdefender' is found, delete it. Continue searching the registry and deleting until the search reports no registry keys found.

5) Open the Run command and execute the following commands one by one:

temp – delete all the files in the folder.

%temp% – delete all the files in the folder.

prefetch – delete all the files in the folder.

6) Run Disk Cleanup using this guide: https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68

7) Restart your PC in normal mode by unselecting the option to run the system in Safe Mode, then click 'Apply.'

8) Remove devices from your online Bitdefender Central: https://www.bitdefender.com/consumer/support/answer/2795/

9) Install the Bitdefender product: https://www.bitdefender.com/consumer/support/answer/2844/

If the issue still persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

Regards