Amazon Prime Video blocks Bitdefender VPN

jf2good

How do I use Bitdefender VPN to see videos on Amazon Prime. I want to see videos from the USA Amazon Prime, but since I am temporarily staying in the Philippines it restricts the videos I can see outside of the USA. If I connect to a VPN in the USA, then Amazon Prime Video totally blocks me from seeing any videos. The videos available outside the USA are limited and mostly titles from India, not what I want to watch. Bitdefender needs to fix this issue so Amazon doesn't block it.

TaxiMagicien42

Hello @jf2good

Have you tried using the "split tunneling" feature to see if it solves your problem?
If so, I would like to contact you below on this subject

https://www.bitdefender.com/consumer/support/answer/30765/

You can contact Bitdefender support from the page below:

https://www.bitdefender.com/consumer/support/

Follow the on-screen instructions and select the desired communication channel (chat, phone or email). For a quick contact, use the chat.

If you opt for email contact, you will need to fill out a form and then receive an email with an incident ticket number related to your request.

Please keep us informed.

Regards,

Alexandru_BD

Hello @jf2good,

I'll jump in here with a bit more context.

Certain websites practice geo-blocking as a way of limiting access based on the user’s geographical location. Geo-blocking is done by identifying the IP address. Therefore, as a first troubleshooting method, change your VPN server to obtain a new IP and potentially bypass the restriction (in the event you are using Premium VPN).

As you may know, some platforms have implemented a system to detect VPNs and do not load or display errors if the Internet connection is filtered through a VPN, so there are no guarantees they can be accessed with a VPN connection, but you can apply some of the standard troubleshooting steps like:

• try other servers
• disable adblocker and antitracker
• a flushdns
• try another browser
• try another device, such as mobile

If these don't make a difference, then it's highly possible that Amazon Prime is blocking the actual VPN connection and there's not much Bitdefender can do to prevent that.. this is not something they can fix if the streaming platform has ways of detecting and blocking a VPN altogether.
Another option may be to change the protocol. Try to set IPsec or Wireguard in the settings of the VPN application.

Regards,

Alex

RSD

I get a 7131 error from Amazon when I try to watch video on Prime while in SafePay. Do you think it might be a similar problem? I don't necessarily need SafePay to watch video, but I had to set Amazon to not automatically start SafePay.

Alexandru_BD

Hi @RSD,

So, this only happens with SafePay? Have you tried using other browsers as well? Based on my findings (but I could be wrong here), 7131 error has to do with a problem with the payment method on file, such as a declined credit card or an issue with the billing information. If the error persists when using traditional browsers, then I think you should get in touch with Amazon directly. If this only occurs while using SafePay, then perhaps you could set Amazon not to automatically start in SafePay. Sure, any website can be opened in SafePay, but this was initially designed for online banking purposes.

Regards,

Alex

RSD

Thanks. It does occur only with SafePay. Works fine in other browsers. I've now set SafePay to not automatically start for Amazon, but added it in SafePay as a bookmark so that I can use SafePay for transactions.

Flexx

https://community.bitdefender.com/en/discussion/comment/344671#Comment_344671

https://community.bitdefender.com/en/discussion/comment/344672#Comment_344672

Bitdefender staff are not available on the forum during weekends. Nevertheless, they will respond to your query when they return to the forum.

Regards

Alexandru_BD

https://community.bitdefender.com/en/discussion/comment/344671#Comment_344671

Hello @RSD,

Thanks for the information. I'm not really sure why you get that error with Amazon. For the record, I've tested this myself using SafePay and Amazon works for me without any issues whatsoever: