Amazon Prime Video blocks Bitdefender VPN

jf2good

How do I use Bitdefender VPN to see videos on Amazon Prime. I want to see videos from the USA Amazon Prime, but since I am temporarily staying in the Philippines it restricts the videos I can see outside of the USA. If I connect to a VPN in the USA, then Amazon Prime Video totally blocks me from seeing any videos. The videos available outside the USA are limited and mostly titles from India, not what I want to watch. Bitdefender needs to fix this issue so Amazon doesn't block it.

TaxiMagicien42

Hello @jf2good

Have you tried using the "split tunneling" feature to see if it solves your problem?
If so, I would like to contact you below on this subject

https://www.bitdefender.com/consumer/support/answer/30765/

You can contact Bitdefender support from the page below:

https://www.bitdefender.com/consumer/support/

Follow the on-screen instructions and select the desired communication channel (chat, phone or email). For a quick contact, use the chat.

If you opt for email contact, you will need to fill out a form and then receive an email with an incident ticket number related to your request.

Please keep us informed.

Regards,

Alexandru_BD

Hello @jf2good,

I'll jump in here with a bit more context.

Certain websites practice geo-blocking as a way of limiting access based on the user’s geographical location. Geo-blocking is done by identifying the IP address. Therefore, as a first troubleshooting method, change your VPN server to obtain a new IP and potentially bypass the restriction (in the event you are using Premium VPN).

As you may know, some platforms have implemented a system to detect VPNs and do not load or display errors if the Internet connection is filtered through a VPN, so there are no guarantees they can be accessed with a VPN connection, but you can apply some of the standard troubleshooting steps like:

• try other servers
• disable adblocker and antitracker
• a flushdns
• try another browser
• try another device, such as mobile

If these don't make a difference, then it's highly possible that Amazon Prime is blocking the actual VPN connection and there's not much Bitdefender can do to prevent that.. this is not something they can fix if the streaming platform has ways of detecting and blocking a VPN altogether.
Another option may be to change the protocol. Try to set IPsec or Wireguard in the settings of the VPN application.

Regards,

Alex