This APP is CRAP

JMan1979

worked fine until iOS 18…now will not recognize account. Technical help was not helpful as still not working. Tech told me to uninstall APP…no fix.

Waiting for a call back….USELESS GARBAGE!

Flexx

https://community.bitdefender.com/en/discussion/101682/this-app-is-crap

Support on the forum is limited. Since you have already been in touch with Bitdefender support, only they can provide assistance regarding this.

Regards

Alexandru_BD

Hello @JMan1979,

I understand your frustration, but I kindly ask you to keep a decent and polite tone here. Thank you.

I have a couple of questions. First, whose tech support did you contact? Was it Bitdefender's, because based on my findings, you don't have an open ticket with them, at least not with the same email address registered on this forum. Perhaps you used a different email address to contact them? Please clarify.

Secondly, which account is no longer recognized, is it Bitdefender and are you usign the Central app on your iPhone? And what are the signs / symptoms that indicate this?

This is just a hunch, since I don't have all the details of what's going on there, but have a look at this article and let us know if this is what's actually happening:

https://www.bitdefender.com/consumer/support/answer/13426/

Regards,

Alex

Alexandru_BD

Update: based on my findings, there is indeed an issue here and I advise everyone encountering this to get in touch with the Support teams for troubleshooting. So far, the engineers have learned that sometimes this is solved with logout & login, and sometimes reinstalling the app helps. However, this doesn't always work, so they are investigating further.

Here's the link where you can contact Bitdefender Support regarding this:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know how it goes.

Regards,

Alex

Alexandru_BD

@JMan1979

Update: version 7.4.3 is rolling out and will fix the "Cannot activate purchased subscription" error message.

Thank you for your patience.