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Refund needed for auto renewal ticket follow up

Adriaan123
Adriaan123
edited October 2 in Central and Subscriptions

Good afternoon can someone please assist me with following up on a ticket with getting a refund as i did not request a renewal and then the auto renewal deducted money.

Comments

  • Gjoksi
    Gjoksi mod

    Hello.

    You can stop the auto-renewal for the Bitdefender subscription, by following these steps:

    https://www.bitdefender.com/consumer/support/answer/29081/

    Just follow the steps as described in Method 1, because some users in the past reported that the steps from Method 2 didn't stop the auto-renewal.

    From my personal experience, Method 1did and still does the job for stopping the auto-renewal.

    Also, @Alexandru_BD (who works for Bitdefender) can check on your ticket's status.

    Regards.

  • Alexandru_BD
    Alexandru_BD admin

    Sorted via pm.

    Thanks!

    Premium Security & Bitdefender Endpoint Security Tools user

This discussion has been closed.

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