Bitdefender trying to modify my Acronis Backup Files

HickOry

Bitdefender Total Security tries to modify my Acronis True Image 2019 (ATI) backup files on a removable drive. ATI flags this and gives me the choice to "Allow or Deny Bitdefender the privilege of modifying the ATI ".tib" backup files". I've denied it for now, but ATI keeps notifying me that "bdservicehost.exe cannot access your backup" and that I can manage permissions manually.

Why does Bitdefender need to modify the ATI backup files and should I have ATI allow or deny Bitdefender permission? I'm not comfortable with Bitdefender modifying another program's backups unless there is good reason and it is totally safe.

Gjoksi

Hello.

First, take screenshot(s) of the issue and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail here (scroll down to the bottom of the page):

https://www.bitdefender.com/consumer/support/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.