Bitdefender not starting automatically on Nokia G42 5G Android phone

Greg Taylor

hi all,

I have a Nokia G42 5G phone that has been running Bitdefender Mobile happily for months

I have just purchased the same type of phone for my wife and installed Bitdefender. All appears to be working OK except that it needs starting manually every time Android starts. I've just tried uninstall/reinstall but still the same problem.

Both devices show up as protected in Bitdefender Central although they strangely show as the phone type rather than the phone name we chose when setting up the phones.

Anyone have any tips?

many thanks

Flanksy

Good Day @Greg Taylor,

I'm sorry to hear what you are going through, I would suggest trying the advise from the link below for your reference, and scroll until the Nokia tab and try to see if that helps resolve your issue and make sure that the Bitdefender Security app is not in the battery power saving mode. Do monitor it for a day or two to see if the issue is resolved or not.

https://www.bitdefender.com/consumer/support/answer/32406/?srsltid=AfmBOoqoSBEHw0MN6sugkTgpdxp0ov-zIvW74JF6_VBeq0HS8zlxGGH1

I hope this does help you resolve your problem and I look forward to your warm reply.

Best Regards,

Flanksy✌️

Greg Taylor

Hi Flanksy,

Thanks very much for your message, good of you to take the time.

I've gone through these power saver settings and all is in order. The issue is that BD is not starting up with Android, once it's started manually all works as it should and it runs happily until the phone is switched off. The funny thing is that we have an identical phone which works fine

Flanksy

Good Day @Greg Taylor,

I am glad to hear for you and I understand the message that you have sent. At this point, I think that it would be better then to proceed to the Bitdefender Support Team with the link that I will provide you below. They would be able to assist you more on this issue and hopefully resolve it as well. Below is the link for your reference:

https://www.bitdefender.com/consumer/support/help/

Chat would be the fastest way to get in touch with Bitdefender Consumer Support.

Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Select Your Current Antivirus product that you are running on your nokia, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

I hope that they manage to help you get the issue resolved and I also look forward to hearing from you when your issue gets resolved as well 😊

Best Regards,

Flanksy✌️