Bitdefender Central reports laptop issue, laptop reports everything is fine?

IzzyTheFool

I am a recent convert from Kaspersky.

After installing Bitdefender on all our family computers, my laptop seems to be the only one with an issue. Maybe.

Bitdefender Central is reporting my latop's Advanced Threat Defense is disabled. However the program on the laptop says it's running. Turning it off and on again with the toggle does not fix the issues on the website. Trying to fix/enable Advanced Threat Defense from the website just hangs and doesn't seem to do anything. The other features from the website, like asking the app to update do in fact work.

It's annoying, and doesn't give a great first impression of the software. Any known issues/fixes for this? The laptop is running windows 10. Thanks.

Flexx

https://community.bitdefender.com/en/discussion/101788/bitdefender-central-reports-laptop-issue-laptop-reports-everything-is-fine

Remove your device from Bitdefender Central online, and then try logging in to your Bitdefender account on your device again. Once you successfully log in to your Bitdefender product, it will synchronize with your online Bitdefender Central account, and your issue should be resolved.

Remove devices from your online Bitdefender Central: https://www.bitdefender.com/consumer/support/answer/2795/

If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

Regards