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Bitdefender Central remote anti-theft actions are not working
I've installed Bitdefender anti-virus and VPN software on both my laptop and also my android device. The software on both devices meet all system requirements and function properly but when I attempt to use Bitdefender Central to push any remote action to another device I get an endless pending status for that action. All…
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Do I need to re-install Total Security after downgrading from Premium to Total?
My Premium Security expires tomorrow and I didn’t really use the VPN and I found a good deal on Total Security so I purchased that instead of renewing. Central seems to be telling me I need to download and install Total Security (again). But I’m already running Total Security. I activated the new subscription and it shows…
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Version Numbers in Bitdefender Central
It would be incredibly helpful if the Bitdefender Central Dashboard, specifically within the device overview section, displayed the currently installed version of the Bitdefender Client for each connected device. This feature would allow users to quickly review the software status of their devices and ensure that all…
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Licensing of mobile devices (Central App)
I don't want to use antivirus on my iPhone, but I would like to be able to access and manage Bitdefender Central via the Central app. I've noticed that as soon as I log into the Central app with my iPhone, the iPhone is shown as a vulnerable device in the Central overview. It is also the case that the iPhone is then…
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Bitdefender Central reports laptop issue, laptop reports everything is fine?
I am a recent convert from Kaspersky. After installing Bitdefender on all our family computers, my laptop seems to be the only one with an issue. Maybe. Bitdefender Central is reporting my latop's Advanced Threat Defense is disabled. However the program on the laptop says it's running. Turning it off and on again with the…
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GravityZone login issue.
Since yesterday I am facing an issue where I am trying to login to GravityZone and it just keep on looping in the login screen. We have 2FA setup on the account. When I try to log in, after credentials it goes to loading screen even before the 2FA prompt and then goes back to login screen. Not sure what the issue can be.…
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PEGASUS SPYWARE
Looking for information about a Pegasus scam, The last information I saw was dated 2021 and at that time Bitdefender wasn't able to detect the virus. Has there been a change or is it still or is it still the same?
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Lack of Customer Representative and Content Settings
If I have to go through one more screen to verify my content settings, "I will delete everything from Bitdefender" and find something else. Programmers from the beginning of time have sought out ways to streamline computing processes. Just so they didn't have to constantly type the same thing, over and over Get it? And the…
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Snap Photo function in case of failed unlocking
Hello, does anyone know why I can't see the photos here after incorrectly unlocking the phone? I gave all permissions to Bitdefender Security. I have selected displaying photos in the settings. What is it about?
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Product Activation in Windows 11
I have reinstalled the product because my bitdefender vpn is not working but after reintalling from central website product is not getting activated and I have unintalled and reinstall the software 3 to 4 times so give me proper suggestion what to do Please reach out to my WhatsApp number [removed by admin] for the…
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Can't activate Bitdefender on another device without logging in with account credentials
Hello, I am having difficulty with installing Bitdefender on additional devices. I have been able to install it on other devices in the past following the instructions online by sharing the link from central to the persons device no problem. However, now it requests that the user inputs the account credentials, which did…
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Central Login Repeatedly Returns to Login Page
I keep getting redirected back to the Login page. Process: 1) Enter email address at central.bitdefender.com 2) Enter Password 3) Enter Two-Factor Authentication from email. 4) Return to login page @ central.bitdefender.com I have tried on two different PCs in latest Edge and Chrome. It looks like some others have had…
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Cómo recuperar en BitDefender Central, un dispositivo borrado accidentalmente
Hola, cómo bien pregunto en el anterior campo, resulta que accidentalmente borré un dispositivo de los que tengo en BitDefender Central, el cual, funciona, se actualiza y demás, pero que borré. Qué pasos he de realizar para que dicho dispositivo vuelva a aparecer en la pestaña Dispositivos? Gracias, un saludo
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Show IP address of new devices detected
I frequently see messages such as “Your new device contained no vulnerabilities” when I have not added any new devices. Including details (such as the IP address) would help users identify which is the new device in question and determine whether any further action is needed
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BD Mobile Security: Scanning Over 2,000 Connections In My Browsing Activity In One Day
Is it normal for Central to show that it’s scanned over 2,000 connections in my Browsing Activity in one day when I haven’t even used Safari on my phone in the same day? This seems suspicious. Any suggestions?
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Windows Anti Theft tools inaccessible from Android App
Hi all, New BitDefender subscriber here for the first time since using McAfee for the past 15 years nearly. So far really love it - having an issue with Central on Android though. I can use the anti theft suite of tools via the Web client of BitDefender central but when I try via the android app, I get greeted with: "An…
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Powershell API - Get List of Computers
I am trying to use the Control Center API to get a list of computers from GravityZone. I've got all the basics working. I generated the API key and I am able to authenticate and query data. Now I am trying to use the code at the bottom of this message to get my computers from Active Directory. No matter what I do, it seems…
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Central Reporting Malware on the Wrong Device and Not Registering Devices Correctly
I am having the a problem with 2 of my devices (iMac and MacBook Pro). I added the iMac first and a day later I added the MacBook. The MacBook doesn't show in Central, although changes I make on it (uninstalling the VPN etc) reflect in the dashboard as if i was doing the action on the iMac. It's almost like both devices…
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Log In To Central Redirects Back To Login Page
I have tried signing in from multiple devices, but it might be centrals compatibility to google chrome browser. every time I try to sign in, I just get redirected back to sign in with no prompt that I imputed incorrectly.
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Cloned win10 pcs appear as one device on Central console
Greetings to the community! I'm facing a - kind of unexpected - situation with Total Security: I have a Win10pro system which I cloned twice and installed in similar hardware, thus getting 3 identical pcs (without having to install them from scratch). The original has BD Total Security installed on it. After the cloning, I…
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Remove unused email from Digital Identity Protection
I've recently subscribed to the Digital Identity Protection service, at first I didn't notice that there's a limitation on the number of emails, so I added one that I don't usually use that often to sign up to diverse services, and I want to remove it now to make space to another email that I usually use. Unfortunately,…
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Successful Log In To Central Redirects Back To Login Page
When I successfully login to central, I get redirected back to the login page. I've tried multiple browsers and even tried resetting my password with no luck. There is no message telling what is wrong.
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Notification Bell
On my Bitdefender Central Page, I have a Red 1 on the bell. I click on it and it says you have 1 unread notification, but further down in big letters it says you have no notifications. How do I get rid of the unread notification status?? Thanks
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I have 2 Mac minis running Big Sur and central cannot tell them apart
I have 2 Mac minis running Big Sur and central cannot tell them apart. Instead of using the unique identifier of each Mac, Bitdefender appears to be using the MAC address of en6. En6 is always the same on each Mac mini en6: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500 ether ac:de:48:00:11:22 inet6…
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Can't login to Bitdefender GravityZone/Control Center
I never received my Bitdefender Control Center credentials email and when I try and login or setup an account and use the activation code I get the error message 'We weren't able to migrate your key. Please contact support.' I have emailed support and not received a reply and tried to call several times but can't get…
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Device protected But ??
I have 5 devices in my subscription, Two iPhones, One Android phone, One Android tablet and One laptop.. all seems legit for everything but the laptop. It is listed as protected in central tho no commands get sent to the laptop? When I access the laptop but defender dash board is frozen with device unprotected, device…
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Central saying my device is at risk
Dear members, Bitdefender app in mac is saying "You are safe", but for the same device, central bit defender is saying "Device is at Risk" and providing a solution to "Install Protection". Customer support is keep saying to sign in through switch account, which i have tried multiple times with no change in result and their…
