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Central Login Repeatedly Returns to Login Page
I keep getting redirected back to the Login page. Process: 1) Enter email address at central.bitdefender.com 2) Enter Password 3) Enter Two-Factor Authentication from email. 4) Return to login page @ central.bitdefender.com I have tried on two different PCs in latest Edge and Chrome. It looks like some others have had…
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Cómo recuperar en BitDefender Central, un dispositivo borrado accidentalmente
Hola, cómo bien pregunto en el anterior campo, resulta que accidentalmente borré un dispositivo de los que tengo en BitDefender Central, el cual, funciona, se actualiza y demás, pero que borré. Qué pasos he de realizar para que dicho dispositivo vuelva a aparecer en la pestaña Dispositivos? Gracias, un saludo
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Can't activate Bitdefender on another device without logging in with account credentials
Hello, I am having difficulty with installing Bitdefender on additional devices. I have been able to install it on other devices in the past following the instructions online by sharing the link from central to the persons device no problem. However, now it requests that the user inputs the account credentials, which did…
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Show IP address of new devices detected
I frequently see messages such as “Your new device contained no vulnerabilities” when I have not added any new devices. Including details (such as the IP address) would help users identify which is the new device in question and determine whether any further action is needed
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BD Mobile Security: Scanning Over 2,000 Connections In My Browsing Activity In One Day
Is it normal for Central to show that it’s scanned over 2,000 connections in my Browsing Activity in one day when I haven’t even used Safari on my phone in the same day? This seems suspicious. Any suggestions?
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Windows Anti Theft tools inaccessible from Android App
Hi all, New BitDefender subscriber here for the first time since using McAfee for the past 15 years nearly. So far really love it - having an issue with Central on Android though. I can use the anti theft suite of tools via the Web client of BitDefender central but when I try via the android app, I get greeted with: "An…
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Powershell API - Get List of Computers
I am trying to use the Control Center API to get a list of computers from GravityZone. I've got all the basics working. I generated the API key and I am able to authenticate and query data. Now I am trying to use the code at the bottom of this message to get my computers from Active Directory. No matter what I do, it seems…
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Central Reporting Malware on the Wrong Device and Not Registering Devices Correctly
I am having the a problem with 2 of my devices (iMac and MacBook Pro). I added the iMac first and a day later I added the MacBook. The MacBook doesn't show in Central, although changes I make on it (uninstalling the VPN etc) reflect in the dashboard as if i was doing the action on the iMac. It's almost like both devices…
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Log In To Central Redirects Back To Login Page
I have tried signing in from multiple devices, but it might be centrals compatibility to google chrome browser. every time I try to sign in, I just get redirected back to sign in with no prompt that I imputed incorrectly.
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Cloned win10 pcs appear as one device on Central console
Greetings to the community! I'm facing a - kind of unexpected - situation with Total Security: I have a Win10pro system which I cloned twice and installed in similar hardware, thus getting 3 identical pcs (without having to install them from scratch). The original has BD Total Security installed on it. After the cloning, I…
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Remove unused email from Digital Identity Protection
I've recently subscribed to the Digital Identity Protection service, at first I didn't notice that there's a limitation on the number of emails, so I added one that I don't usually use that often to sign up to diverse services, and I want to remove it now to make space to another email that I usually use. Unfortunately,…
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Successful Log In To Central Redirects Back To Login Page
When I successfully login to central, I get redirected back to the login page. I've tried multiple browsers and even tried resetting my password with no luck. There is no message telling what is wrong.
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Notification Bell
On my Bitdefender Central Page, I have a Red 1 on the bell. I click on it and it says you have 1 unread notification, but further down in big letters it says you have no notifications. How do I get rid of the unread notification status?? Thanks
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I have 2 Mac minis running Big Sur and central cannot tell them apart
I have 2 Mac minis running Big Sur and central cannot tell them apart. Instead of using the unique identifier of each Mac, Bitdefender appears to be using the MAC address of en6. En6 is always the same on each Mac mini en6: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500 ether ac:de:48:00:11:22 inet6…
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Can't login to Bitdefender GravityZone/Control Center
I never received my Bitdefender Control Center credentials email and when I try and login or setup an account and use the activation code I get the error message 'We weren't able to migrate your key. Please contact support.' I have emailed support and not received a reply and tried to call several times but can't get…
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Device protected But ??
I have 5 devices in my subscription, Two iPhones, One Android phone, One Android tablet and One laptop.. all seems legit for everything but the laptop. It is listed as protected in central tho no commands get sent to the laptop? When I access the laptop but defender dash board is frozen with device unprotected, device…
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Central saying my device is at risk
Dear members, Bitdefender app in mac is saying "You are safe", but for the same device, central bit defender is saying "Device is at Risk" and providing a solution to "Install Protection". Customer support is keep saying to sign in through switch account, which i have tried multiple times with no change in result and their…
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There is a problem with hisBitdefender Central display in safari by macOS 11
When I click view threat in the dashboard to view the threat block report, and want to "load more", bitdefender central always cannot display more content correctly
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There is a problem with hisBitdefender Central display in safari by macOS 11
When I click view threat in the dashboard to view the threats blocked report, and want to "load more", bitdefender central always cannot display more content correctly
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Question about 'Privacy threat blocked' - what's the best coarse of action
Hi *, With the 'Privacy threat blocked' notification I had the message that my password was being sent to some IP in the internet. I did a ping on the IP4 address and it resolved to some IP6 address but I was no wiser what DNS name was behind the address. How can I identify which process is trying to send my password to an…
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Additional Parental Control Information
Good day! I currently use Bitdefender Family 2020 to protect our families devices. As a family with young children, the parental control features that are currently available are an important feature for us. Due to COVID-19, our children are spending more time on their devices out of boredom and also for home schooling. I…
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How to add 2 activation codes to single account?
I have 2 different activation codes under same account id with 3 subscriptions each. Although in central, I used one activation code where it rightly shows 3 devices, when I try to add second activation code, it doesn't increase the supported devices to 6(my main objective) but it tries to increase the subscription…
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How to renew a license in Central?
Since BD made changes to the Central website i have problems renewing licenses for customers that i am supporting with BD. In the past i was able to enter a new licensecode for the customer and the existing license was extended. When i enter a new license code now, the only option is to create a new license and not to…
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Two factor authority for Central
Hi, I set up central with the two factor security and have been using code numbers from the set of 10 sent when activated. I am running low now and have been trying to find how to get codes. It says I woud get a code by email at every logon but I have never recieved any. I have the Google authentification app on my phone…
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Bitdender Central app showing my Box 2 offline
My Bitdender Central app keeps showing my Box 2 offline continually on multiple devices. A reboot fixes it for about one hour or two, and then it shows as offline again.
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Bitdender Central app showing my Box 2 offline
My Bitdender Central app keeps showing my Box 2 offline continually on multiple devices. A reboot fixes it for about one hour or two, and then it shows as offline again.
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BUG: can't change slome profile account details from the website
can't change any picture of the primary account holder from the website (but it eworks from the phone) can''t change the name of the primary account holder from the website can't change the details of the profile from the website without changing the name and create a duplicate account. can't change the icon of the devices…
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there is a typo in bitdfender central
please fix the typo on the screen to add forwarding rules for devices when TCPUDP not TCPUPD Regards,
