You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: [email protected];
You may obtain a refund by contacting [email protected] within 30 days of your initial purchase or of the automatic renewal date.
Thank you for your understanding.
Can't activate Bitdefender on another device without logging in with account credentials
I am having difficulty with installing Bitdefender on additional devices. I have been able to install it on other devices in the past following the instructions online by sharing the link from central to the persons device no problem. However, now it requests that the user inputs the account credentials, which did not happen before and is not a step in the tutorial. The product is only activated after logging in on the other device.
Account sharing is a cybersecurity risk and the installation/activation of the product previously did not require the user to log in - the user simply clicked the link I sent them from Bitdefender central, downloaded and the product was activated.
Does anyone know why this has changed and how I can resolve the issue?