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Cambiar una clave de activacion
Buenos Dias, Yo le doy soporte a varias empresas, por equivocación active la clave de producto en la que no es y necesito pasar la clave a otra cuenta de correo
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Can't activate Bitdefender on another device without logging in with account credentials
Hello, I am having difficulty with installing Bitdefender on additional devices. I have been able to install it on other devices in the past following the instructions online by sharing the link from central to the persons device no problem. However, now it requests that the user inputs the account credentials, which did…
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How to transfer activation key from old account to new account?
Dears i have mistakenly created 2 accounts (lets call them 1 MAIN and 2 OLD), 2 different email addresses. On 1 MAIN i have all my devices registered an protected, and on 1 OLD i added (i had a few old devices there) i added a new license key to OLD BY MISTAKE. All the devices i WANT to protect are in my MAIN account. No…
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Why does my activation code not work?
I've received my activation code but it doesn't work :( I've tried many times but still nothing.
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Can't Activate Windows with Bitdefender Installed
Did anyone else find this to be the case? The Windows 10 activation wizard said "can't reach activation servers"... until I uninstalled BitDefender. No big deal, I just reinstalled afterwards, but wasted a few hours trying other fixes.
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How to manage subscriptions in Bitdefender Central - The essentials
In the following article you will find detailed information on how to manage the Bitdefender subscriptions in the Central account. A single Central account now supports the activation and usage in parallel of multiple subscriptions valid for the same Bitdefender product, or even for different products, with the scope to…
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How to activate the Bitdefender subscription
How to activate the Bitdefender subscription (full guide here) Bitdefender Central is your one-stop security center. Here, you can activate your Bitdefender subscription using the activation code purchased or received as a present and install Bitdefender on your devices.
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How can I combine two licences of same product?
I purchased the Total Security Multi-Device pack license on August 13. I again purchased the same license today (August 17). I redeemed the Activation key but found that it has been activated as a separate license. Please note the license is for 3 Devices for 3 Years (both of them). Is there any possible way to combine the…
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How to set up the WearON feature?
Hello, I have recently bought a smartwatch with Wear OS, and I have Bitdefender mobile security on my Android phone. How do I activate the WearON feature? Thanks
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My Payments Does not renew Subscription
Hi, I have tried chatting/phoning/emailing support, and yet now one responds (phone is incorrect as listed). I have purchased (as shown in my payments) Small Office Security , but it does not applied to my subscription (which has now expired). If anyone is still their please respond . (Bitdefender ID:…
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Help - registered email no longer accessible, need to change it
I no longer have access to the email address with which my Bitdefender account is registered. Recently I had to format my PC and need to reinstall Bitdefender. However, it keeps sending verification email to my old email to which I do not have access anymore. How do I get back my subscription to my new email address?
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Cloned win10 pcs appear as one device on Central console
Greetings to the community! I'm facing a - kind of unexpected - situation with Total Security: I have a Win10pro system which I cloned twice and installed in similar hardware, thus getting 3 identical pcs (without having to install them from scratch). The original has BD Total Security installed on it. After the cloning, I…
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Cannot activate 3rd device on new Mac mini
Hello, I have been a subscriber for about 18 months now, on 2 windows laptops. I bought a new Mac and am trying to use it as my 3rd device. I've used the download link from Bitdefender Central on my Mac and it has been installed. It is now asking me for an activation code. I've looked through my emails and cannot locate…
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Activation Code has expired?? I just bought it
Any one had issues when the activation code that i just recieved after purchase had expired ? I bought a second one and that has expired too? Any tips?
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Issue with licensed Total Protection : One PC says Anti-Virus, Second says Trial
Purchased Total Protection two days ago, received my emails and activation code. Downloaded this onto my development PC, installed and registered this using the activation code Decided to put this on my laptop as well; asking me for activation code, so I reused this from the email, told me I had already used this code. Now…
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Can't login to Bitdefender GravityZone/Control Center
I never received my Bitdefender Control Center credentials email and when I try and login or setup an account and use the activation code I get the error message 'We weren't able to migrate your key. Please contact support.' I have emailed support and not received a reply and tried to call several times but can't get…
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ativação
ola alguem pode me ajuda, meu ativirus nao esta sendo ativado no meu celular, compre a proteção, concectei ao meu notebook quando fui concectar ao celular nao deu certo diz que minha linceça de 14 dias encerrou e nao ativa a forma total no qual comprei, alguem da empresa ou que entenda pode me ajuda, ja estou ficando…
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Antivirus Free - nonresponsive after choosing "Not Now" on activation step during install
Hello When upon installation of Bitdefender Antivirus Free 1.0.17.221 (Agent 25.0.1.177) on Windows 10 Pro 20H2, ...on activation step I choose "Not Now", ...installation seems to finish just fine, with no errors. App also seems to start fine and its Icon appears in sys tray as expected - also after reboot. Menu on tray…
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install on non e-mail computer
Purchased TS for 10 desktop-IPS only allows 5 e-mail- add-any way to install on non e-mail computer
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My smartphone does'nt appear on the BTS interface while it appears on my Bitdefender Central account
Hello, I just successfully installed the new Bitdefender Total Security on my 64-bit Windows 10 pro PC. Then I installed BTS on my Samsung Galaxy S10e smartphone from my Bitdefender Central account. The installation went smoothly as my PC and smartphone appear to be enabled and protected in my Bitdefender Central account.…
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Code Expiration
If I buy a subscription, can I activated it any time I want? The activate code has an expiration period?
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Premium VPN Upgrade not showing after Payment
Hi, I have renewed my subscription and whilst it is shown in Bitdefender Central the desktop connection is still showing it is on the daily limit....is there an easy way to rectify this. The email address and account details are the same!
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Switching from Antivirus Plus 2020 to Total Security 2020
I have the Antivirus Plus 2020 (3 Win devices) subscription active until May 2021 and I want to switch to Total Security 2020 because of the extra features and Android devices it protects. Does anyone know: If I choose the Total Security subscription will I pay the full fee? Which means cancelling out the Antivirus Plus…
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How to replace current license from old computer to new computer?
How do I replace current license from Old computer to new computer? I have dispose my old computer due to hardware issue and couldn't find a way to replace the license to new computer. Appreciate your kind assistant.
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Anti-Tracker Disabled
The Anti-tracker option of my Bitdefender subscriptions is disabled on my Safari browser. I cannot find how to "enable," only how to "disable." I would like to get enabled again. How do I do so?
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My licence is active but i'm being asked for an activation code ???
My account is in good standing with three devices protected and my monthly subscription payment comes out every month. Why am I being asked to enter an activation code ?? I'm currently unprotected after 2 years of membership. Please how can I get my system protected again ? AudreyE
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Unable to login or activate product on multiple computers
When I go to login to central website it brings up: Error 502 Ray ID: 3578e0f92d301d62 • 2017-04-30 07:44:58 UTC Bad gateway https://central.bitdefender.com/ this has been happening for over 2 hours now btw. Also after installing BItDefender on 2 computers, I am unable to activate product due to page displays timed out,…
