Sent add device link to my daughter. Making her add app

My daughter just got a new iPhone. I want to add it to the 15 device plan I have. I send her an add device link and it asks for a login or to go to the App Store. I gave her my login and it’s the same issue. How can I add her to my plan?



  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 ✭✭✭✭✭


    ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).

    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    NOTE: Bitdefender telephone support is not toll-free!

    Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.


  • Hello @Square One,

    There are two methods of installation available for iOS. You can check the below article for detailed instructions:

    If both methods were attempted and the installation is still unsuccessful, kindly contact the Support teams for further assistance.


  • Flexx
    Flexx Defender of the month mod
    edited July 20

    To add here, the bitdefender product for iOS and iPad will only scan for malicious/phishing websites and not the malwares due to apple restrictions to its devices and third party apps. Also you will get access to vpn.


    OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)