Problem with payment method!

Soltani.S · 2025-03-18T20:29:07+00:00

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Hello

Bitdefender suddenly started to show me that my product is not activated and my account isn't connected to any subscription.

It says: "Attention Required. Add a valid payment method and continue to enjoy uninterrupted security."

I haven't changed any payment method or anything at all. So, I checked the Bitdefender website to see if my payment method is there or not.

There was no payment method, which means it was deleted by itself! Anyway, I added the payment method again. But Bitdefender is still showing me the same message on both Tray Icon and the application itself.

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Accepted answers

Scott

Hello @Soltani.S

I believe what you're experiencing has been addressed with the latest update today. You can confirm your version by right-clicking your BD System tray icon/About. It may take up to a week or so for you to get it on your end. You can do an occasional system tray icon right-click update for manually updating Bitdefender to check for it.

https://community.bitdefender.com/en/discussion/comment/351493#Comment_351493

Kind regards.

All comments

Scott

Hello @Soltani.S

https://community.bitdefender.com/en/discussion/comment/351493#Comment_351493

Kind regards.

Soltani.S

Hello

I turned on my PC today, and the problem was already fixed!

So, I guess an update was received in the background and it fixed the problem.

Thank you.