Help - registered email no longer accessible, need to change it

edited February 2022 in Central & Subscriptions

I no longer have access to the email address with which my Bitdefender account is registered. Recently I had to format my PC and need to reinstall Bitdefender. However, it keeps sending verification email to my old email to which I do not have access anymore. How do I get back my subscription to my new email address?


  • Hello and welcome to the Community!

    Kindly send me a private message with the old and the new e-mail addresses, and also the activation code or proof of purchase for your Bitdefender license and I'll be happy to help you.

    Best regards.

  • Thanks for your prompt message. Have messaged you privately.


  • Hi,

    I have replied privately 😊


  • Replied again.. thank you !!