Help - registered email no longer accessible, need to change it

srr

I no longer have access to the email address with which my Bitdefender account is registered. Recently I had to format my PC and need to reinstall Bitdefender. However, it keeps sending verification email to my old email to which I do not have access anymore. How do I get back my subscription to my new email address?

Alexandru_BD

Hello and welcome to the Community!

Kindly send me a private message with the old and the new e-mail addresses, and also the activation code or proof of purchase for your Bitdefender license and I'll be happy to help you.

Best regards.

srr

Thanks for your prompt message. Have messaged you privately.

Thanks

Alexandru_BD

Hi,

I have replied privately 😊

Cheers!

srr

Replied again.. thank you !!