Purchase made under wrong Email

Martijn Wouterse

It seems that in my hurry I purchased Bitdefender with the wrong email adress; is there a way to change this purchase? That Email adress does not exist, and as such I did not recieve any links or data. Is there any way to solve this? The 'contact us' page had no information on it. I have the purchase information, if needed.

Gjoksi

Hello.

ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: Purchase & Manage Subscription -> Update Billing Details -> select your product, for example: Bitdefender Total Security, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.