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Purchase made under wrong Email

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Martijn Wouterse
Martijn Wouterse
in Install & Updates

It seems that in my hurry I purchased Bitdefender with the wrong email adress; is there a way to change this purchase? That Email adress does not exist, and as such I did not recieve any links or data. Is there any way to solve this? The 'contact us' page had no information on it. I have the purchase information, if needed.

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  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    Options

    Hello.

    ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).

    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    https://www.bitdefender.com/consumer/support/help/

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    Select: Purchase & Manage Subscription -> Update Billing Details -> select your product, for example: Bitdefender Total Security, click on Contact Support in the black box and then click on Chat 24/7.

    NOTE: Bitdefender telephone support is not toll-free!

    Regards.

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